MultiPHP INI Editor Errors occurred while retrieving the PHP INI locations.

September 24, 2018 15:14

Hi @OBorgqvist Is there anything related to these errors listed in the cPanel error logs? They're located at: /usr/local/cpanel/logs/error_log

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OBorgqvist

September 24, 2018 22:27

No, there is nothing in the error log

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cPanelLauren

September 25, 2018 15:12

Hi @OBorgqvist What are the permissions of the accounts having the issue?

stat /home/$user

stat /home/$user/public_html

Also, can you tell me if the MultiPHP Manager as well as MultiPHP INI Editor features are available for the account's featurelist? You can see this at WHM>>Packages>>Feature Manager

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OBorgqvist

September 29, 2018 12:00

Yes, MultiPHP Manager and MultiPHP INI Editor are available in the Feature Manager and on all accounts The OBorgqvist account is one of the accounts I'm having trouble with

Fil: "/home2/oborgqvist"
  Storlek: 4096         Block: 8          IO-block: 4096   katalog
Enhet: 801h/2049d       Inode: 2154497     L"nkar:36
"tkomst: (0711/drwx--x--x)  Uid: ( 1003/oborgqvist)  Gid: ( 1003/oborgqvist)
Kontext: system_u:object_r:unlabeled_t:s0
    "tkomst: 2018-09-29 13:49:47.907685085 +0200
Modifiering: 2018-09-03 16:05:02.574955124 +0200
    "ndring: 2018-09-29 13:49:31.354754147 +0200
       F"dd: -

  Fil: "/home2/oborgqvist/public_html"
  Storlek: 4096         Block: 8          IO-block: 4096   katalog
Enhet: 801h/2049d       Inode: 2154522     L"nkar:12
"tkomst: (0750/drwxr-x---)  Uid: ( 1003/oborgqvist)  Gid: (   99/  nobody)
Kontext: system_u:object_r:unlabeled_t:s0
    "tkomst: 2018-09-29 13:50:04.262616852 +0200
Modifiering: 2018-09-01 16:26:22.788349455 +0200
    "ndring: 2018-09-29 13:49:29.330762591 +0200
       F"dd: -


  Fil: "/home2/bahnflowab"
  Storlek: 4096         Block: 8          IO-block: 4096   katalog
Enhet: 801h/2049d       Inode: 8912897     L"nkar:14
"tkomst: (0711/drwx--x--x)  Uid: ( 1020/bahnflowab)  Gid: ( 1023/bahnflowab)
Kontext: system_u:object_r:unlabeled_t:s0
    "tkomst: 2018-06-04 09:39:40.771687575 +0200
Modifiering: 2018-09-25 00:09:58.379413762 +0200
    "ndring: 2018-09-25 00:09:58.379413762 +0200
       F"dd: -

Fil: "/home2/bahnflowab/public_html"
  Storlek: 4096         Block: 8          IO-block: 4096   katalog
Enhet: 801h/2049d       Inode: 8912910     L"nkar:3
"tkomst: (0750/drwxr-x---)  Uid: ( 1020/bahnflowab)  Gid: (   99/  nobody)
Kontext: system_u:object_r:unlabeled_t:s0
    "tkomst: 2018-06-04 09:39:40.916685827 +0200
Modifiering: 2018-09-21 22:53:39.897854824 +0200
    "ndring: 2018-09-21 23:10:31.863896029 +0200
       F"dd: -

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cPanelLauren

October 02, 2018 18:11

Hi @OBorgqvist Thank you for providing that information. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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SushiCatX

October 10, 2018 11:52

I just had a similar problem to the OP. A single user was having issues with using the MultiPHP INI Editor, but every other account was fine. I was able to narrow it down to a problem with that user's vhost as I was able to reproduce the error by using a perl script.

#!/usr/local/cpanel/3rdparty/bin/perl

use strict;
use warnings;
use Data::Dumper;
use Cpanel::WebServer;
use Cpanel::ProgLang;

my $self = shift;
my $php = Cpanel::ProgLang->new( type => 'php' );
my $ws = Cpanel::WebServer->new();
my $packages = $ws->get_vhost_lang_packages( 'lang' => $php, 'user' => $self );
print Dumper($packages);

$ ./check_user.pl columbu7

Cpanel::Exception::InvalidParameter/(XID y5hd6u) You must specify a valid user and domain.
 at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 336.
    Cpanel::Exception::create("InvalidParameter", "You must specify a valid user and domain.") called at /usr/local/cpanel/Cpanel/Exception.pm line 61
    Cpanel::Exception::__ANON__(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/Config/userdata/Simple.pm line 58
    Cpanel::Config::userdata::Simple::get_cpanel_vhost_userdata("columbu7", "worldlightwarriors.com") called at /usr/local/cpanel/Cpanel/WebServer/Userdata.pm line 311
    Cpanel::WebServer::Userdata::get_vhost_data(Cpanel::WebServer::Userdata=HASH(0x111c4b8), "vhost", "worldlightwarriors.com") called at /usr/local/cpanel/Cpanel/WebServer.pm line 291
    Cpanel::WebServer::get_vhost_lang_packages(Cpanel::WebServer=HASH(0xb97190), "lang", Cpanel::ProgLang::Supported::php=HASH(0x12fa7c8), "user", "columbu7") called at ./check_php.pl line 12

The user had a misconfigured addon domain that did not have a corresponding subdomain vhost entry which caused the method Cpanel::WebServer::get_vhost_lang_packages() to throw an exception. Creating the missing subdomain in cPanel and ensuring it had a proper vhost in the httpd.conf allowed the MultiPHP INI Editor to work properly for that user.

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MultiPHP INI Editor Errors occurred while retrieving the PHP INI locations.

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