Issuing let's encrypt certificate problem

Zahra95

• October 02, 2018 04:19

Hello every body I want install free ssl on my user's domain but I see below error: There was a problem processing your request

• Error issuing certificate
• Failed to issue certificate
• Updating challenge for domain.tld: acme: error code 400 "urn:ietf:params:acme:error:dns": DNS problem: SERVFAIL looking up A for domain.tld (order URL: [removed]

If you know what is my problem say to me :) Thank you Be happy

• 

  Anupam SG

  • October 02, 2018 13:48

  Is the user assigned a domain? Check the DNS entries. The default domain should be non-www version which should be pointed to the server IP. Add a A Record in the DNS zone for www version of the domain. Let the DNS changes propagate, then try re-issuing the certificate.

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  cPanelLauren

  • October 03, 2018 20:19

  Hi @Zahra95 As suggested by @Anupam SG I believe it sounds like you need to check the A record for the domain. It sounds as though the DCV process was unable to confirm that the domain did actually resolve. Thanks!

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  Zahra95

  • October 06, 2018 09:58

  Hello @cPanelLauren Exactly my problem is A record please guide me :) Thank you

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  cPanelLauren

  • October 08, 2018 14:35

  Hi @Zahra95 You'll need to log in at the registrar for the domain and point it to this server, either add an A record with the server's IP address or point the nameservers to your server. Thanks!

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  Zahra95

  • October 10, 2018 09:12

  Thank you @ The problem was for the domain . Thanks again :)

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