DNS Records Are Not Synchronizing

Teo En Ming

• October 02, 2018 07:53

Good evening from Singapore, I have a cPanel monthly VPS subscription. A DNS Cluster involving 2 cPanel DNSONLY name servers and a cPanel virtual server was configured. The 2 cPanel DNSONLY name servers are: ns1.example.com ns2.example.com My cPanel virtual server is:

• 

  dstana

  • October 02, 2018 16:43

  I had a problem with this as well. Make sure when you login to the DNSONLY ns1 and ns2 servers that they are set to "standalone" as their role and from within the main server it should be set as "synchronize changes" for both ns1 and ns2 that appear their. It should look like this from within the main server: example.cpanel.com

  • ? ns1.example.com
  • ? ns2.example.com

  From the DNSONLY interface you can try to start the sync from there. Go to: DNS Functions > Syncronize DNS Records Click Synchronize all zones to this server only and Synchronize zones that are not configured on this server Once you get the initial sync to work it will continue working. If you haven't setup any zones in the DNS only server, you'll know it's working if you have anything appear in /var/named

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• 

  Teo En Ming

  • October 03, 2018 01:43

  I had a problem with this as well. Make sure when you login to the DNSONLY ns1 and ns2 servers that they are set to "standalone" as their role and from within the main server it should be set as "synchronize changes" for both ns1 and ns2 that appear their. It should look like this from within the main server: example.cpanel.com

  • ? ns1.example.com
  • ? ns2.example.com

  From the DNSONLY interface you can try to start the sync from there. Go to: DNS Functions > Syncronize DNS Records Click Synchronize all zones to this server only and Synchronize zones that are not configured on this server Once you get the initial sync to work it will continue working. If you haven't setup any zones in the DNS only server, you'll know it's working if you have anything appear in /var/named

  
  Hi dstana, Thank you for your prompt reply. I had ns1 and ns2 set to "standalone" and main server set to "synchronize changes" according to cpanel docs when I first deploy cPanel and WHM. According to your suggestions, I have tried to synchronize DNS records again. This time in ns1 and ns2. However, it is still not working. Do you think there is a likely misconfiguration of my DNS cluster?

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• 

  cPanelLauren

  • October 05, 2018 19:03

  Hi @Teo En Ming

  When I performed a nslookup to any one of my name servers regarding store.example.com, the query is refused.

  
  Are you able to query any other domains in the same manner?

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• 

  Teo En Ming

  • October 11, 2018 03:20

  Hi @Teo En Ming Are you able to query any other domains in the same manner?

  
  Dear Lauren, I have already solved the problem on my own and closed the ticket at cPanel. My solution was posted at - Removed -

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• 

  cPanelLauren

  • October 11, 2018 13:16

  Hi @Teo En Ming Thanks for letting us know! Since we don't allow links to 3rd party sources if you don't mind please let us know how this was resolved. Thanks!

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