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error: clcommon: get_lve_version: Can`t open file /proc/lve/list

Brooky A
Hi Guys, I'm getting this bounced email every few seconds!! Huuuuuuullllp!! This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: root@eu1.xxx.net root cannot accept local mail deliveries Reporting-MTA: dns; eu1.xxx.net Action: failed Final-Recipient: rfc822;root@eu1.xxx.net Status: 5.0.0 From: "(Cron Daemon)" Subject: Cron /usr/bin/flock -n /var/run/cloudlinux_processpaneluser.cronlock /usr/sbin/processpaneluserspackages Date: 1 October 2018 at 21:55:02 BST To: root@eu1.xxx.net error: clcommon: get_lve_version: Can`t open file /proc/lve/list

Comments

6 comments

Date Votes
  • dalem
    are you running the CL kernel uname -a or check for errors if any grep lvestat /var/log/messages
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  • cPanelLauren
    Hi @Brooky A Firstly the bounce is being received because you've not set where to forward root's mail. You can set this at WHM>>Server Contacts>>Edit System Mail preferences Second, the error message you're getting usually indicates that though you've installed cloudlinux you're not actually booted into the CloudLinux Kernel. Thanks!
    0
  • Martin_B
    Hello I have just switched hosts to and we are also getting a similar error message as above to one of our email accounts every 5 min. We can send and receive emails no problem but the error keeps coming. We have updated the latest build of cPanel 82.0.16 . Any help appriciated -----Original Message----- From: (Cron Daemon) Sent: 16 October 2019 16:25 To: root@xxxhorn Subject: Cron /usr/bin/flock -n /var/run/cloudlinux_processpaneluser.cronlock /usr/sbin/processpaneluserspackages error: clcommon: get_lve_version: Can`t open file /proc/lve/list
    0
  • cPanelLauren
    Hello @Martin_B Your profile indicates you're a website owner which would indicate that you don't have root access to this server. That specific error message is unable to be resolved without root access - to resolve this I'd advise you to contact your provider for further assistance.
    0
  • Martin_B
    Hello @Martin_B Your profile indicates you're a website owner which would indicate that you don't have root access to this server. That specific error message is unable to be resolved without root access - to resolve this I'd advise you to contact your provider for further assistance.

    Thanks for the reply Lauren. I have switched to a cloud VPS and I actually do have root access to this server. My new hosts have not seen this error before and are not sure how to fix it hence why I'm asking for help here. If you could point me in the right direction as to where I can sort this out I'd really appreciate it.
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  • cPanelLauren
    Hi @Martin_B They might first check their license is valid and being recognized with CloudLinux network, if that checks out try reinstalling LVE manager and its associated packages. If that doesn't resolve the issue they might also open a ticket with us if they purchased their CloudLinux License directly through us or through CloudLinux if they purchased it elsewhere.
    0

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