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Transfer Password Issue

Jeff P.
SOLVED, Solution in bottom post. [quote]ERROR: sshcontrol execution encountered a fatal error: (XID hjth57) The password that you provided is not correct, or the SSH key is not permitted access:
Using root password but other sites transferred just fine. Dafuq. This tool is the reason I pay for Cpanel. Stable version, my a**. Password was good enough to get the server list and transfer 50% of the sites. It also crashes and cannot abort or even see the WHM page for transfers unless you reboot. CENTOS 7.5 Standard v74.0.9 LOG: CENTOS 7.5 standard [ns1] v74.0.9 Load Averages: 0.18 0.05 0.02 WHM (Web Host Manager) News Change Log Log Out (root) transfer Backup Backup Restore a Full Backup/cpmove File Account Functions Account Functions Limit Bandwidth Usage Transfers Transfers Convert Addon Domain to Account Copy an Account From Another Server With an Account Password Review Transfers and Restores Transfer Tool Back To Top Back To Top Copyright" 2018 cPanel, Inc. EULA Trademarks Privacy Policy Home "Transfers "Transfer ToolDocumentation Remote Root Account Transfer Starting "TRANSFER" for "Account" "hope". Copy Destination: /home Remote server type: "WHM1164". Initiating process to package the account over SSH (Secure Shell) connection " Packaging the account with the command: /usr/local/cpanel/bin/pkgacct hope '' --split --nocompress --mysql 10.2 --skipbwdata " [2018-10-06 13:17:24 -0400] pkgacct started. [2018-10-06 13:17:24 -0400] pkgacct version 10 - user : hope - tarball: 1 - target mysql : 10.2 - split: 1 - incremental: 0 - homedir: 1 - mailman: 1 - backup: 0 - archive version: 4 - running with uid 0 [2018-10-06 13:17:24 -0400] pkgacct using '/usr/local/cpanel/3rdparty/bin/pigz -6 --processes 1 --blocksize 4096 --rsyncable' to compress archives [2018-10-06 13:17:24 -0400] pkgacct working dir : /home/cpmove-hope [2018-10-06 13:17:24 -0400] Copying Reseller Config...[2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Copying Suspension Info (if needed)...[2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Copying installed SSL certificates and keys...[2018-10-06 13:17:24 -0400] Performing "ApacheTLS" component.... [2018-10-06 13:17:24 -0400] Completed "ApacheTLS" component. [2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Copying Domain Keys....[2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Copying Counter Data....[2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Copying Dns Zones.......XXXXXXXXXXXXXX.com...[2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Copying Mail files....[2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Copying proftpd file....[2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Performing "Logs" component.... [2018-10-06 13:17:24 -0400] Copy userdata...[2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Copy custom virtualhost templates...[2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Copying mailman lists and archives....Done copying mailman lists and archives. [2018-10-06 13:17:24 -0400] Copying homedir............. [2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] Fixing up EA4 .htaccess blocks: /home/hope/public_html/subdomains/house/.htaccess /home/hope/public_html/subdomains/homes/.htaccess /home/hope/public_html/subdomains/fb/.htaccess /home/hope/public_html/subdomains/sub/.htaccess /home/hope/public_html/.htaccess Done. [2018-10-06 13:17:24 -0400] Performing "Postgresql" component.... [2018-10-06 13:17:24 -0400] Completed "Postgresql" component. [2018-10-06 13:17:24 -0400] Performing "Mysql" component.... [2018-10-06 13:17:24 -0400] Determining mysql dbs...[2018-10-06 13:17:24 -0400] ...mysqldump version: 10.2.18...[2018-10-06 13:17:24 -0400] ...mysql version: 10.2...[2018-10-06 13:17:24 -0400] Saving mysql privs...[2018-10-06 13:17:24 -0400] Done [2018-10-06 13:17:24 -0400] ...Done [2018-10-06 13:17:24 -0400] Storing mysql dbs............ hope_wp[2018-10-06 13:17:25 -0400] (41204474 bytes) [2018-10-06 13:17:25 -0400] ...Done [2018-10-06 13:17:25 -0400] Completed "Mysql" component. [2018-10-06 13:17:25 -0400] Performing "MysqlRemoteNotes" component.... [2018-10-06 13:17:25 -0400] Completed "MysqlRemoteNotes" component. [2018-10-06 13:17:25 -0400] Copying cpuser file.......[2018-10-06 13:17:25 -0400] Done [2018-10-06 13:17:25 -0400] Copying crontab file.......[2018-10-06 13:17:25 -0400] Done [2018-10-06 13:17:25 -0400] Performing "Quota" component.... [2018-10-06 13:17:25 -0400] Completed "Quota" component. [2018-10-06 13:17:25 -0400] Performing "Integration" component.... [2018-10-06 13:17:25 -0400] Completed "Integration" component. [2018-10-06 13:17:25 -0400] Performing "AuthnLinks" component.... [2018-10-06 13:17:25 -0400] Completed "AuthnLinks" component. [2018-10-06 13:17:25 -0400] Performing "APITokens" component.... [2018-10-06 13:17:25 -0400] Completed "APITokens" component. [2018-10-06 13:17:25 -0400] Performing "AutoSSL" component.... [2018-10-06 13:17:25 -0400] Completed "AutoSSL" component. [2018-10-06 13:17:25 -0400] Storing Subdomains.... [2018-10-06 13:17:25 -0400] Done [2018-10-06 13:17:25 -0400] Storing Parked Domains.... [2018-10-06 13:17:25 -0400] Done [2018-10-06 13:17:25 -0400] Storing Addon Domains.... [2018-10-06 13:17:25 -0400] Performing "Password" component.... [2018-10-06 13:17:25 -0400] Completed "Password" component. [2018-10-06 13:17:25 -0400] Performing "DigestShadow" component.... [2018-10-06 13:17:25 -0400] Completed "DigestShadow" component. [2018-10-06 13:17:25 -0400] Copying shell.......[2018-10-06 13:17:25 -0400] Done [2018-10-06 13:17:25 -0400] Performing "PublicContact" component.... [2018-10-06 13:17:25 -0400] Completed "PublicContact" component. [2018-10-06 13:17:25 -0400] Performing "MailLimits" component.... [2018-10-06 13:17:25 -0400] Completed "MailLimits" component. [2018-10-06 13:17:25 -0400] Creating Archive ............. "3" [2018-10-06 13:17:45 -0400] [2018-10-06 13:17:45 -0400] [2018-10-06 13:17:45 -0400] [2018-10-06 13:17:45 -0400] [2018-10-06 13:17:45 -0400] Done [2018-10-06 13:17:45 -0400] [2018-10-06 13:17:45 -0400] [2018-10-06 13:17:45 -0400] pkgacct completed Done Target "/home" on host "ns1.XXXXXXXXXXXXXX.com" has 208.63 GB free and requires at least 893.62 MB free, which includes space for temporary files. Using the archive split method! File #1: "/home/cpmove-hope-split/cpmove-hope.tar.part00001" with md5sum: 9d4b742b773f6d9f5818cff5dd04aa3f File #2: "/home/cpmove-hope-split/cpmove-hope.tar.part00002" with md5sum: 38ff725d68fd2a93ff343760ffa59566 Remote file is: "/home/cpmove-hope-split/cpmove-hope.tar.part00001" with size: 256001791 Attempt #1 to transfer using "SCP" method. Copying account package file " " ERROR: Use of uninitialized value $_[0] in join or string at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Net/OpenSSH.pm line 121. ERROR: Use of uninitialized value $out in pattern match (m//) at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Net/OpenSSH.pm line 966. ERROR: Use of uninitialized value $out in pattern match (m//) at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Net/OpenSSH.pm line 971. ERROR: pty_allocate(nonfatal): posix_openpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): getpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): openpty(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): open(/dev/ptmx): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: ERROR: sshcontrol execution encountered a fatal error: (XID hjth57) The password that you provided is not correct, or the SSH key is not permitted access: Done [The password that you provided is not correct, or the SSH key is not permitted access: ] Connecting to 72.52.216.35:22 as root...using method password... Downloading with method "SCP" failed: The password that you provided is not correct, or the SSH key is not permitted access: Retrying transfer. Attempt #2 to transfer using "SCP" method. Copying account package file " " ERROR: pty_allocate(nonfatal): posix_openpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): getpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): openpty(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): open(/dev/ptmx): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: sshcontrol execution encountered a fatal error: (XID nt8xbv) The password that you provided is not correct, or the SSH key is not permitted access: Done [The password that you provided is not correct, or the SSH key is not permitted access: ] Connecting to 72.52.216.35:22 as root...using method password... Downloading with method "SCP" failed: The password that you provided is not correct, or the SSH key is not permitted access: Retrying transfer. Multiple copy failures, switching to verbose mode and trying one final attempt. Attempt #3 to transfer using "SCP" method. Copying account package file " " ERROR: pty_allocate(nonfatal): posix_openpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): getpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): openpty(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): open(/dev/ptmx): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: sshcontrol execution encountered a fatal error: (XID py6p4t) The password that you provided is not correct, or the SSH key is not permitted access: Done [The password that you provided is not correct, or the SSH key is not permitted access: ] Connecting to 72.52.216.35:22 as root...using method password... Downloading with method "SCP" failed: The password that you provided is not correct, or the SSH key is not permitted access: Removing copied archive on remote server. " ERROR: pty_allocate(nonfatal): posix_openpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): getpt(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): openpty(): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: pty_allocate(nonfatal): open(/dev/ptmx): No such file or directory at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/IO/Pty.pm line 24. ERROR: ERROR: sshcontrol execution encountered a fatal error: (XID 4fz6e5) The password that you provided is not correct, or the SSH key is not permitted access: Done [The password that you provided is not correct, or the SSH key is not permitted access: ] Connecting to 72.52.216.35:22 as root...using method password... Failed: Unable to download "/home/cpmove-hope-split/cpmove-hope.tar.part00001" from the remote server.

Comments

4 comments

Date Votes
  • Jeff P.
    Attempting a forced update.
    0
  • Jeff P.
    After forced update and reboot for good measure, transfer now gets stuck on this after I go to connect. It apparently logged me out during connection. UGH. 54785
    0
  • Jeff P.
    The Fix: Change password in your WHM. Cancel any transfers, delete transferred accounts to be safe and redo the transfer.
    0
  • cPanelLauren
    Hi @Jeff P. I'm really happy to see you were able to resolve the issue, thank you for updating this thread with the outcome as well.
    0

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