Password change not taking effect

madpato

• October 08, 2018 10:40

Hello I am running into something very strange, turns out that i am trying to change the password for an account on WHM i change it as usual, but then if i try to login via domain.com:2083 i get a message saying "invalid session". Tried other browser, and clearing cache but the problem remains. Not even FTP works. Any ideas on what can cause this?

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  cPanelLauren

  • October 09, 2018 16:55

  Hi @madpato Do you have anything output to the cPanel error logs when you attempt to log in? If you log in at :2083 does the issue persist as well? Thanks!

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  Anupam SG

  • October 10, 2018 05:40

  Your user or IP or both could have been blacklisted by cpHulkd service or CSF. If you have root level access, try adding your IP to the whitelist for both CSF and cpHulkd. If you do not have root access, then you need to get in touch with your host.

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