End user unable to use password recovery
I'm on Cpanel version 74.0.9, trying to get password recovery to work for end users.
According to comments on Tweak Settings interface, but when an end user tries to reset the password from the login screen, it still doesn't work.
To test this, I created a new user with a contact email address. The new user invite works perfectly, and I'm able to set a new password from the link, but when trying to reset the password from the login screen, I still get a "This feature is disabled" error. The other thread said it's important that the email account is a subaccount, but I see no option to set that on the User Manager page, nor is there an option to change an account to a subaccount.
What am I missing here? Is there a security setting in WHM that's preventing this?
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Hi @xylin110 What do you have set for WHM>>Server Configuration>>Tweak Setting -> Reset Password for cPanel accounts and Reset Password for Subaccounts? Thanks! 0 -
I just realized, I had Reset Password for Subaccounts checked but not Reset Password for cPanel accounts. It works fine now, thanks! 0 -
Hi @xylin110 I'm really glad to hear you were able to get it resolved! Thank you for letting us know how you fixed it! 0
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