Changing domain extension via modify account issue

snakes1100

• October 20, 2018 09:08

Customer has whm/cpanel - Removed - WHM Version: CENTOS 7.5 [xxxxx] v76.0.0 Modify Account - Change domain from .tv to .org fails with error below. Error: API failure: Undefined subroutine &Cpanel::Services::Available::ensure_mysql_if_expected called at /usr/local/cpanel/Whostmgr/Accounts/Modify.pm line 349. This file doesnt even exist on the server. [root@xxxxxxxx public]# locate Modify.pm /usr/local/cpanel/Cpanel/FileUtils/Modify.pm /usr/local/cpanel/Cpanel/Homedir/Modify.pm /usr/local/cpanel/Cpanel/Locale/Utils/User/Modify.pm /usr/local/cpanel/Cpanel/MysqlUtils/MyCnf/Modify.pm /usr/local/cpanel/Cpanel/Security/Authn/User/Modify.pm /usr/local/cpanel/Cpanel/Session/Modify.pm /usr/local/cpanel/Cpanel/Sys/Hostname/Modify.pm I verified that file dont exist on a few servers i manage for them all running 76.0.0

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  rpvw

  • October 20, 2018 14:43

  cPanel 76.0.0 is still only in Edge/Current (a Release Candidate), so there may still be some bugs in it. You would probably do cPanel and yourself a favour, and open a support ticket with them so that the cPanel development team can see if there is a bug that need fixing, and solve your issue at the same time.

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  snakes1100

  • October 20, 2018 14:52

  Im guessing you didnt read my post fully, if you go back & read my post, you'd know that this is a - Removed - server, not mine.

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  rpvw

  • October 20, 2018 16:43

  The provider of the server would seem to be irrelevant in this case. I don't understand why you are reluctant to reach out to cPanel support ? If you are not prepared/able to do so, ask your client to. Irrespective of who provides the server - and since you say you manage "a few servers for them" (whoever "them" is), if you are acting on behalf of either your client as a server administrator, or the server provider itself; either ask the server provider for support, or go directly to cPanel support. And my observations regarding the cPanel version still stand.

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  Glenndilen

  • October 22, 2018 09:44

  I'm having this same issue on v76.0.0 RC. Error: API failure: Undefined subroutine &Cpanel::Services::Available::ensure_mysql_if_expected called at /usr/local/cpanel/Whostmgr/Accounts/Modify.pm line 349. Cannot modify any accounts on this WHM installation. Changing any information requires creating a new account, and copying data over manually as a workaround for the time being. We are looking into API logs and a patch for the time being. If anyone else has any information, would be appreciated. As soon as a fix is found, I'll post here.

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  cPanelLauren

  • October 23, 2018 16:46

  Hello @Glenndilen First I want to note that is a Perl module you should not expect to find that specific file. The issue isn't actually with that file it's with:Undefined subroutine &Cpanel::Services::Available::ensure_mysql_if_expected
  Can you show me the API you're running as well as the full error? Thanks!

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