Allow incoming mail on suspended accounts?

SoftDux

• October 25, 2018 02:18

Hi, How do I allow incoming mail to still reach it's destination if an account is suspended? Sometimes clients forget to pay on time, and only pay two or three days later, but then all those emails they would have received in that time period is lost. I would prefer if the emails could still come in to the mailbox, even if the account is suspended. How do I do this?

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  rpvw

  • October 25, 2018 07:37

  According to the documentation, mail continues to be delivered to the mailboxes of a suspended account, but the account users cannot access them until the account has been unsuspended again. See What Happens When You Suspend an Account - cPanel Knowledge Base - cPanel Documentation

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  cPanelMichael

  • October 25, 2018 15:19

  Sometimes clients forget to pay on time, and only pay two or three days later, but then all those emails they would have received in that time period is lost.

  
  Hello @SoftDux, The post by @rpvw above is correct. The individual email accounts are locked to prevent authentication when the cPanel account is suspended, but incoming emails are still delivered. I just confirmed this behavior on a test system. Can you check /var/log/exim_mainlog for one of the lost messages during the time the account was suspended to see what happened? EX: exigrep lost@email.tld /var/log/exim_mainlog*
  Thank you.

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