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Emails take more than 24 hrs to be delivered

RC_mumbai
Hi, Please help! Emails sent to out of my domain take more than 24 hrs to be delivered. When emails are sent within the same domain they get delivered quickly. This problem is occurring only since past 2-3 months. Previously this was working fine. We are using Cpanel. So when we contacted Godaddy technical support consultant they said that at time this problem would occur and that in cpanel emails get queued up and are sent on FIFO basis. But i dont agree since they created a test email within my domain and sent emails externally from that email id and it got delivered quickly and emails which i had sent earlier were not delivered till now to those same external email ids. So the FIFO theory told was not the problem here. Could you please help in resolving this problem. Thanks

Comments

9 comments

Date Votes
  • GOT
    You'll need to look in /var/log/exim_mainlog to see why the emails are being delayed. Search that file for a destination email address that has not been delivered and see what it says about why its delayed. It almost certainly is making a delivery attempt right away but it's not being accepted for some reason which the logs should show you.
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  • RC_mumbai
    hi, I checked the header analysis tool and it has been identified that the email sits on the email server for 2 days. Attached a snapshot of the header analysis tool. Could you kindly advice how to get this sorted? Attached is the snapshot of the header analysis tool.
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  • rpvw
    Based on you being marked as being a website owner : If you have access to the Email Routing utility on your cPanel, you should be able to clearly see any delays, and the cause in the Result column (eg Deferred due to greylisting.) Full details at Track Delivery - Version 74 Documentation - cPanel Documentation If the Email Routing utility has not been enabled on your account, and if you are not the server administrator, you will not have access to the email log files, and you will need to ask your host for assistance.
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  • GOT
    Yes but this doesn't tell you why. You would need to find this message in the exim_mainlog to see what the reason for it is.
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  • RC_mumbai
    Hi, Thanks for your response. could you please let me know how could i get the exim_mainlog ? Thanks
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  • GOT
    You would need to log in to shell as root and look at /var/log/exim_mainlog. You can search using a command like this: grep "email@domain.com" /var/log/exim_mainlog
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  • RC_mumbai
    Thanks I will check this out. In the meantime I had contacted go daddy technical support and they told me that they can't enable the email tracking since we are using panel of godaddy and it's a shared server. And that emails would get queued even for 48 hrs for external domain emails. I am still not satisfied with their response. They have literally given up and have adviced me to switch to business emails of godaddy. But i am not happy woth ny problem not being resolved. I will check exim_mainlog now.
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  • GOT
    If you are in fact on a shared server, then you would not have root level access t the server, so it seems like you are getting conflicting information from them.
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  • cPanelMichael
    Hello @RC_mumbai, As a shared hosting user, you won't have access to address the issue with delayed deliveries based on the information you have provided. This is something your web hosting provider will need to assist you with because it relates to how they have configured and tuned the email server as opposed to an issue with the cPanel & WHM software itself. Thank you.
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