Account is missing

masterross

• November 05, 2018 15:22

Hi guys, Today I realized that one of mine account is missing in WHM in list accounts! It's very strange! The account is fiscally exist in the server I can access it and from web (cPanel) too but it's missing in WHM. Can you help to restore it? thank you! I'm running v74.0.10 EDIT: SOLVED using this guide: interserver.net/tips/kb/cpanel-accounts-missing-on-whm-list-accounts/

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  cPanelMichael

  • November 06, 2018 10:57

  Hello @masterross, I'm glad to see you were able to solve the issue. Can you confirm which file(s) the domain or username was missing from? Thank you.

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  masterross

  • November 08, 2018 07:47

  Hi, data about account was missing from these files: /etc/userdomains /etc/trueuserdomains After re-added the needed data and restarted /scripts/updateuserdomains all was fixed. Regards!

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  cPanelMichael

  • November 08, 2018 14:51

  Hello, Thanks for sharing!

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