Restore error user already controls the domain

darklord1

• November 05, 2018 12:03

Hey Guys, Got a weird error on a restore from a packaged account. The account I want to move has a wildcard for one of it's domains and it also is the base domain for a series of accounts that are subdomains and now I'm seeing this error when restoring: [USER] already controls the domain mail.[domain] Not sure how to fix this. Thoughts?

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  cPanelLauren

  • November 06, 2018 16:45

  Hi @darklord1 Does the domain mail.[domain] exist on the server already? Particularly within that user's account? Thanks!

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  darklord1

  • November 10, 2018 14:28

  My apologies for the delay, yes, it does. But that's because it's automatically created.

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  cPanelLauren

  • November 12, 2018 15:29

  Hi @darklord1 Yes the mail. subdomain is automatically created but shouldn't be present for the domain you're adding. If you remove a domain you need to ensure that the domain's automatically created domains are also removed. The issue might be the wildcard too. Feel free to open a ticket using the link in my signature so we can look into it further. Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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