[CPANEL-23854] Invalid hostname prevents WHM access after v76 update

mywish1

• November 06, 2018 23:53

hi i have active cpanel license but when i try to login with whm i m getting this message on whm when i login take a look screenshot 55337 kindly tel me how to fix this i already verify that and my license is active and i also run the following commands as well /usr/local/cpanel/cpkeyclt but still no luck kindly telme how to fix this issue thanks.

• 

  mywish1

  • November 07, 2018 04:57

  may be this is cache issue

  0
• 

  cPanelMichael

  • November 07, 2018 16:29

  Hello @mywish1, Can you confirm that a valid hostname is configured on this system? We document the hostname naming requirements at: Change Hostname - Version 74 Documentation - cPanel Documentation To check your current hostname from the command line, simply run the following command via SSH as root: hostname
  Thank you.

  0
• 

  Sawyerr Ken

  • November 08, 2018 21:53

  I experienced the same thing now and I noticed my hostname had changed from server.example.com to server. Changing the hostname back to what it was and refreshing the cPanel license solved this. However I'm wondering what prompted the change. Is there a bug in cPanel we should know about?

  0
• 

  Victor Moleiro

  • November 09, 2018 09:29

  I have active cpanel license but when I try to login with whm I'm getting this message: oi65.tinypic.com/ay0kns.jpg How could I fix this? I already verified the license, the /usr/local/cpanel/cpkeyclt command. We could access WHM a month ago, and we haven't made any changes since then. But, somehow, we cannot longer access it. Why is that? Furthermore, we have this hostname: ip-10-99-0-170.localdomain. However, we haven't initialized it in etc/hosts and other files. But we have never had any kind of error.

  0
• 

  Victor Moleiro

  • November 09, 2018 10:51

  Solved! I ran the following command: hostname server.your-domain-here.com && /usr/local/cpanel/cpkeyclt

  0
• 

  cPanelMichael

  • November 09, 2018 15:06

  Hello, Internal case CPANEL-23854 is open to report the issue where the hostname check prevents access to the WHM user interface upon the upgrade to cPanel & WHM version 76 if the existing hostname isn't valid. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the workaround is to configure the hostname from the command line using a command like this: /usr/local/cpanel/bin/set_hostname server.your-domain-here.tld
  We document the hostname naming requirements at:

  0
• 

  cPanelMichael

  • November 13, 2018 19:46

  Hello Everyone, To update, this is fixed in cPanel & WHM version here and see which build is published to each release tier by clicking

  0

Please sign in to leave a comment.