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[CPANEL-23903] tailwatchd warnings logged when enabling more than one alternate Exim port

kernow
Been getting these error messages for a while now despite a couple of cPanel updates which I thought might fix it. Their no problem, more of an annoyance: [QUOTE]/usr/local/cpanel/logs/error_log: [2018-11-12 07:03:11 +0000] warn [tailwatchd] [exim-ports] doesn't look like a service name at /usr/local/cpanel/Cpanel/Services/Installed.pm line 221. Cpanel::Services::Installed::service_is_installed("exim-ports") called at /usr/local/cpanel/Cpanel/Services/Enabled.pm line 240 Cpanel::Services::Enabled::is_enabled("exim-ports") called at /usr/local/cpanel/Cpanel/TailWatch/ChkServd.pm line 618 Cpanel::TailWatch::ChkServd::_load_config(Cpanel::TailWatch::ChkServd=HASH(0x2540ad8)) called at /usr/local/cpanel/Cpanel/TailWatch/ChkServd.pm line 265 Cpanel::TailWatch::ChkServd::_run_checks(Cpanel::TailWatch::ChkServd=HASH(0x2540ad8), Cpanel::TailWatch=HASH(0x1812480), 1542006191) called at /usr/local/cpanel/Cpanel/TailWatch/ChkServd.pm line 208 Cpanel::TailWatch::ChkServd::run(Cpanel::TailWatch::ChkServd=HASH(0x2540ad8), Cpanel::TailWatch=HASH(0x1812480), 1542006191) called at /usr/local/cpanel/Cpanel/TailWatch.pm line 748 Cpanel::TailWatch::tail_logs(Cpanel::TailWatch=HASH(0x1812480)) called at /usr/local/cpanel/Cpanel/TailWatch.pm line 648 eval {...} called at /usr/local/cpanel/Cpanel/TailWatch.pm line 616 Cpanel::TailWatch::run(Cpanel::TailWatch=HASH(0x1812480)) called at libexec/tailwatch/tailwatchd.pl line 58 main::run("--start") called at libexec/tailwatch/tailwatchd.pl line 35

Comments

14 comments

Date Votes
  • cPanelMichael
    [tailwatchd] [exim-ports] doesn't look like a service name

    Hello @kernow, Do you have a custom service configured for exim-ports in the /etc/chkserv.d/ directory? If so, can you post the contents of that file? Thank you.
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  • kernow
    No custom service configured as I understand you to mean. There are a couple of non standard ports added though.
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  • cPanelMichael
    Hello @kernow, Can you open a
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  • kernow
    Oh I see what you you mean now, we edited the error message " [exim-ports]" to remove the ports listed as we have opened more ports than the default.
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  • cPanelMichael
    Oh I see what you you mean now, we edited the error message " [exim-ports]" to remove the ports listed as we have opened more ports than the default.

    Can you let me know the specific files you modified, and the specific changes you made? Thanks!
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  • kernow
    In WHM>>>Service Configuration>>>>Service Manager >>>Exim Mail Server (on another port) we added a couple of extra ports. Note that this was done a few years ago! No other related files have been modfied.
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  • cPanelMichael
    Hello @kernow, I've confirmed that enabling Exim Mail Server (on another port) with more than one alternate port via WHM >> Service Manager results in output like this from tailwatchd in /usr/local/cpanel/logs/error_log on version 76: [2018-11-12 14:43:11 -0600] warn [tailwatchd] [exim-26,99] doesn't look like a service name at /usr/local/cpanel/Cpanel/Services/Installed.pm line 221.
    This is now reported under internal case CPANEL-23903. I'll monitor this case and update this thread with more information as it becomes available. Thank you.
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  • kernow
    Great! thanks.
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  • cPanelMichael
    Hello, This is fixed in cPanel & WHM version here and see which build is published to each release tier by clicking
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  • kernow
    Proper Job!
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  • kernow
    Getting a similar problem after updating to v78.0.11. email from server says "The service "exim-xx,xx,xxx" appears to be down."
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  • cPanelMichael
    email from server says "The service "exim-xx,xx,xxx" appears to be down."

    Hello @kernow, Can you verify if any particular entries appear in /usr/local/cpanel/logs/error_log when this happens? Thank you.
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  • kernow
    We couldn't find anything relevant in the log, we got an email from cPanel monitoring a few minutes later saying it had successfully restarted. That was several hours ago so perhaps its fixed.
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  • cPanelMichael
    We couldn't find anything relevant in the log, we got an email from cPanel monitoring a few minutes later saying it had successfully restarted. That was several hours ago so perhaps its fixed.

    This is unrelated to the issue originally reported on this thread, as in that case the error message persisted. Let us know if you encounter any additional problems with Chkservd, or if the failures persist. Thank you.
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