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Problem updating ClamAV

jlucho
hi I have a problem with updating clamav ===================================== [root@s15 ~]# freshclam ClamAV update process started at Mon Nov 26 11:25:09 2018 WARNING: getpatch: Can't download main-55.cdiff from database.clamav.net WARNING: getpatch: Can't download main-55.cdiff from database.clamav.net ERROR: getpatch: Can't download main-55.cdiff from database.clamav.net WARNING: Incremental update failed, trying to download main.cvd ERROR: Can't download main.cvd from database.clamav.net Giving up on database.clamav.net... Update failed. Your network may be down or none of the mirrors listed in /usr/local/cpanel/3rdparty/etc/freshclam.conf is working. Check ClamavNet for possible reasons. [root@s15 ~]# ===================================== Likewise, when I try to restart exim, it shows the following error message ===================================== Startup Log Starting clamd: LibClamAV Warning: ************************************************** LibClamAV Warning: *** The virus database is older than 7 days! *** LibClamAV Warning: *** Please update it as soon as possible. *** LibClamAV Warning: ************************************************** LibClamAV Warning: Detected duplicate databases /usr/local/cpanel/3rdparty/share/clamav/main.cvd and /usr/local/cpanel/3rdparty/share/clamav/main.cld. The /usr/local/cpanel/3rdparty/share/clamav/main.cvd database is older and will not be loaded, you should manually remove it from the database directory. ===================================== How can I solve this problem? Thank

Comments

11 comments

Date Votes
  • dalem
    remove as is the error suggests The /usr/local/cpanel/3rdparty/share/clamav/main.cvd database is older and will not be loaded, you should manually remove it from the database directory
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  • jlucho
    Thanks for your quick response Effectively, I made the recommendation, delete main.cvd file, but, the problem persists ================================================== ClamAV update process started at Mon Nov 26 11:58:00 2018 main.cld is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr) WARNING: getpatch: Can't download daily-17559.cdiff from database.clamav.net WARNING: getpatch: Can't download daily-17559.cdiff from database.clamav.net ERROR: getpatch: Can't download daily-17559.cdiff from database.clamav.net WARNING: Incremental update failed, trying to download daily.cvd ERROR: Can't download daily.cvd from database.clamav.net Giving up on database.clamav.net... Update failed. Your network may be down or none of the mirrors listed in /usr/local/cpanel/3rdparty/etc/freshclam.conf is working. Check ClamavNet for possible reasons. ================================================== when restarting exim, it no longer shows any error message ================================================== Startup Log Starting clamd: LibClamAV Warning: ************************************************** LibClamAV Warning: *** The virus database is older than 7 days! *** LibClamAV Warning: *** Please update it as soon as possible. *** LibClamAV Warning: ************************************************** [ OK ] ================================================== How to solve the update problem?
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  • dalem
    can you resolve database.clamav.net dig database.clamav.net
    0
  • jlucho
    Yes, yes there is an answer [root@s15 ~]# dig database.clamav.net ; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.68.rc1.el6_10.1 <<>> database.clamav.net ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 9419 ;; flags: qr rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 0 ;; QUESTION SECTION: ;database.clamav.net. IN A ;; ANSWER SECTION: database.clamav.net. 37 IN CNAME database.clamav.net.cdn.cloudflare.net. database.clamav.net.cdn.cloudflare.net. 300 IN A 104.16.189.138 database.clamav.net.cdn.cloudflare.net. 300 IN A 104.16.188.138 database.clamav.net.cdn.cloudflare.net. 300 IN A 104.16.186.138 database.clamav.net.cdn.cloudflare.net. 300 IN A 104.16.187.138 database.clamav.net.cdn.cloudflare.net. 300 IN A 104.16.185.138 ;; Query time: 11 msec ;; SERVER: 208.67.222.222#53(208.67.222.222) ;; WHEN: Mon Nov 26 14:06:06 2018 ;; MSG SIZE rcvd: 166
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  • dalem
    unsure what you can try next you and check that your firewall is not inbound connections from database.clamav.net
    0
  • cPanelLauren
    Hi @jlucho Not only would it be useful to check if the firewall is accepting connections from database.clamav.net but it might also be useful to check the conf file to ensure that you don't have any private mirrors set. Thanks!
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  • jlucho
    deactivate CSF, to avoid some kind of blocking try to update clamav, and the problem persists ===================================== [root@s15 ~]# freshclam ClamAV update process started at Tue Nov 27 21:07:14 2018 main.cvd is up to date (version: 58, sigs: 4566249, f-level: 60, builder: sigmgr) WARNING: getpatch: Can't download daily-25156.cdiff from database.clamav.net WARNING: getpatch: Can't download daily-25156.cdiff from database.clamav.net ERROR: getpatch: Can't download daily-25156.cdiff from database.clamav.net WARNING: Incremental update failed, trying to download daily.cvd ERROR: Can't download daily.cvd from database.clamav.net Giving up on database.clamav.net... Update failed. Your network may be down or none of the mirrors listed in /usr/local/cpanel/3rdparty/etc/freshclam.conf is working. Check ClamavNet for possible reasons. [root@s15 ~]# ===================================== in file "freshclam.conf", show : DatabaseMirror database.clamav.net Now, what could be the cause of the problem?
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  • cPanelLauren
    Hi @jlucho The problem is specifically: ERROR: getpatch: Can't download daily-25156.cdiff from database.clamav.net
    If your firewall isn't blocking connections it must be something else. It's not a universal issue as I was able to update ClamAV on my server using freshclam without issue. You're more than welcome to open a ticket using the link in my signature. Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
    0
  • rpvw
    This ClamAV FAQ should help ClamavNet
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  • jlucho
    my ticket is : 10742655
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  • cPanelLauren
    Hello @jlucho That ticket is from Nov 16th for the same issue. The analyst in the ticket told you the following: 1. The ClamAV installation isn't provided by cPanel in this instance (it's a custom installation) though the issue does occur with our installed ClamAV package 2. The issue is specific to your server. They were not able to replicate the issue anywhere else. 3. They told you to contact ClamAV about the issue which can be done through their mailing list: ClamavNet Thanks!
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