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Webmail outgoing message to gmail error

hangul
Hello. I buy vps install whm and buy cpanel license. After installing whm all are work. but the webmail to gmail is not work. gmail to webmail is ok. also webmail to webmail is work. I think my problem is outgoing message to gmail. What i am wrong. Can you guide me the right configuration method. My host name is server.example.com [Removed - Please upload images directly to the thread as attachments] My

Comments

6 comments

Date Votes
  • Shood
    Hello @hangul If your email doesn't deliver to Gmail so may also doesn't deliver to many others like: Hotmail, Yahoo...etc If so, you have to make sure that you have a valid PTR, SPF or DKIM, this yourrmail@yourserver.ltd] to [address@gmail.com] run this: exigrep yourmail /var/log/exim_mainlog
    Only replace yourmail in this code with your actual or gmail address
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  • cPanelLauren
    As noted by @Shood checking the exim logs or even the mail delivery report from within cPanel would be helpful to know specifically why the email is not being able to be sent. Thanks!
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  • hangul
    I found this message. [root@cpanel20621598 ~]# exigrep test@example.com /var/log/exim_mainlog 2018-12-07 05:59:12 1gV9AO-0001Nq-9O <= cpanel@example.com H=(localhost.localdomain) [127.0.0.1]:46106 P =esmtp S=50669 id=1544162352.5yNz94hDILCKNQIZ@cpanel20621598.vultr.com T="[example.com] Email configurat ion settings for \342\200\234test@example.com\342\200\235." for test@example.com 2018-12-07 05:59:12 1gV9AO-0001Nq-9O => test R=virtual_user T=dovecot_virtual_deliver y C="250 2.0.0 +NUbFjAMClzPFAAA1FIQxA Saved" 2018-12-07 05:59:12 1gV9AO-0001Nq-9O Completed +++ 1gV9Bm-0001Pn-Hg has not completed +++ 2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg <= test@example.com H=(cpanel20621598.vultr.com) [::1]:57852 P=esmt pa A=dovecot_login:test@example.com S=608 id=0917c3046d454071e4f313c58fcb092d@example.com T="Hello" f or someusr@gmail.com 2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@cPusr. com 2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg SMTP connection outbound 1544162438 1gV9Bm-0001Pn-Hg example.com cy beroot1@gmail.com 2018-12-07 06:02:45 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [74.125.24.26] Connection timed out 2018-12-07 06:04:53 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out 2018-12-07 06:07:00 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out 2018-12-07 06:09:07 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out 2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out 2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg == someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (110 ): Connection timed out 2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@cPusr. com 2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg == someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (-53 ): retry time not reached for any host for 'gmail.com' 2018-12-07 06:35:32 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@cPusr. com 2018-12-07 06:37:40 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [172.217.194.26] Connection timed out 2018-12-07 06:39:47 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out 2018-12-07 06:41:54 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out 2018-12-07 06:44:01 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out 2018-12-07 06:46:09 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out : 2018-12-07 05:59:12 1gV9AO-0001Nq-9O <= cpanel@example.com H=(localhost.localdomain) [127.0.0.1]:46106 P=esmtp S=50669 id=1544162352.5yNz94hDILCKNQIZ@cpanel20621598.vultr.com T="[example.com] Email configuration settings for \342\200\234test@example.com\342\200\235." for test@example.com 2018-12-07 05:59:12 1gV9AO-0001Nq-9O => test R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 +NUbFjAMClzPFAAA1FIQxA Saved" 2018-12-07 05:59:12 1gV9AO-0001Nq-9O Completed +++ 1gV9Bm-0001Pn-Hg has not completed +++ 2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg <= test@example.com H=(cpanel20621598.vultr.com) [::1]:57852 P=esmtpa A=dovecot_login:test@example.com S=608 id=0917c3046d454071e4f313c58fcb092d@example.com T="Hello" for someusr@gmail.com 2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@example.com 2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg SMTP connection outbound 1544162438 1gV9Bm-0001Pn-Hg example.com someusr@gmail.com 2018-12-07 06:02:45 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [74.125.24.26] Connection timed out 2018-12-07 06:04:53 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out 2018-12-07 06:07:00 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out 2018-12-07 06:09:07 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out 2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out 2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg == someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out 2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@example.com 2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg == someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'gmail.com' 2018-12-07 06:35:32 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@example.com 2018-12-07 06:37:40 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [172.217.194.26] Connection timed out 2018-12-07 06:39:47 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out 2018-12-07 06:41:54 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out 2018-12-07 06:44:01 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out 2018-12-07 06:46:09 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out 2018-12-07 06:46:09 1gV9Bm-0001Pn-Hg == someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out
    My Domain DNS - Removed - What i need to fix it? Thanks.
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  • cPanelLauren
    Hi @hangul After taking a look at the DNS records for the domain name provided in the screenshot I found that the PTR record associated with the domain's IP does not properly resolve. This would result in many email service providers blocking your mail including gmail. Thanks!
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  • hangul
    Can you give me the right ways to resolve the DNS records.? Give me Articles links or Youtube link. Thanks.
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  • cPanelLauren
    Hello, Actually it's more than likely you will not be able to resolve the issue with the PTR yourself. In most cases you'll need to discuss this with your provider as they don't typically delegate access to make these changes. In the event that you do indeed have access to do this the following documentation provides great information How to Configure Reverse DNS for BIND in WHM - cPanel Knowledge Base - cPanel Documentation Thanks!
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