Graceful Server Reboot

December 04, 2018 10:41

As you rebooted it ~2 hours ago, it should definitely be back online now. Let us know! :) If it isn't, you'll need to use a console or IPMI to check for any errors during the boot process.

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WorkinOnIt

December 04, 2018 11:42

I had a similar issue - not sure if it's the same issue you have.... I believe due to

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Nirjonadda

December 04, 2018 12:12

Yes server back to online but the rebooting process does not show successfully completed massage.

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cPanelLauren

December 05, 2018 17:34

Hello @Nirjonadda Because the server literally reboots it's not going to show you a "reboot complete" message as far as I understand it. It's not like restarting a process. Thanks!

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whipworks

May 10, 2019 16:01

Hello @Nirjonadda Because the server literally reboots it's not going to show you a "reboot complete" message as far as I understand it. It's not like restarting a process. Thanks!

This is the closest discussion that I can find regarding the issue I have with Graceful Reboot. Our server is currently doing the reboot and it's annoying that it doesn't tell us that it's done rebooting. Or even go back to the main page. Reason why we rebooted is because there's a message on the upper right corner "You must reboot the server to apply software updates." I waited for an hour or so. Still doing the reboot. And then tried logging out and back in to see if the server rebooted. The update message is still there. So I'm guessing it didn't reboot properly. Does this mean I have to do a Forceful Reboot? And is CPanel going to fix this issue about the server not confirming that reboot is done?

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cPanelLauren

May 10, 2019 16:19

You can see the uptime of the server at WHM>>Server Status>>Server Information to confirm whether or not the server was in fact rebooted - you can also run the command uptime over CLI to confirm this was completed or not. You can also see specifically why it needs to be restarted/rebooted - the thread here should be helpful

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David P.

May 20, 2019 03:40

I have a similar issue where the update message is still in the corner and I just rebooted the server not to long ago. Everything is up to date when I run various checks per documentation provided on the site. /usr/bin/needs-restarting -r Core libraries or services have been updated: kernel -> 3.10.0-957.el7 linux-firmware -> 20180911-69.git85c5d90.el7 uname -r 3.10.0-957.12.2.el7.x86_64 uptime 23:39:09 up 20 min,

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cPanelLauren

May 20, 2019 19:10

Hi @David P. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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David P.

May 25, 2019 05:06

Here is my ticket number 12392069, sorry for the delay in response it was kind of a busy week for me and for some reason I didn't see a notification of a reply.

Hi @David P. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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krembo99

May 26, 2019 02:02

I can confirm the same issue - but AFAIK it is only a UI/UX issue and server is booting just fine - so I have learned to ignore this message.. maybe can just add a logout / login script or a timer refresh.

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David P.

May 27, 2019 16:52

Actually what cpanel support found was that one of the packages that was installed had a time stamp in the future, causing the false positive so by reinstalling the package corrected the issue.

I can confirm the same issue - but AFAIK it is only a UI/UX issue and server is booting just fine - so I have learned to ignore this message.. maybe can just add a logout / login script or a timer refresh.

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cPanelLauren

May 28, 2019 15:49

It looks like there may have been a time issue on the server when the package was installed causing it to appear to have been installed in 2020

================================
[01:33:33 server2 root@12392069 ~]cPs# rpm -qi linux-firmware-20180911-69.git85c5d90.el7.noarch|grep Install
Install Date: Thu 20 Feb 2020 04:12:26 PM EST
================================

You might check the time on the server now and ensure it's set correctly. Otherwise, I'm glad the issue is resolved for you now.

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Outlier

May 06, 2021 01:07

You can see the uptime of the server at WHM>>Server Status>>Server Information to confirm whether or not the server was in fact rebooted

When I go to WHM -> Server Status -> Server Information, where on that page can you tell if the server has been rebooted? I don't see any times or dates. What section would it be in? Or is there any other way to tell through WHM or cPanel?

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quietFinn

May 06, 2021 05:23

When I go to WHM -> Server Status -> Server Information, where on that page can you tell if the server has been rebooted? I don't see any times or dates. What section would it be in? Or is there any other way to tell through WHM or cPanel?

You see it in WHM -> Server Status -> Apache Status: " Server uptime: 4 days 5 hours 7 minutes 57 seconds "

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cPRex Jurassic Moderator

May 06, 2021 14:35

The Apache status uptime is not necessarily the same as the entire server's uptime. Here's an example from my personal system:

[root@host /]# uptime
 10:33:09 up 9 days, 12:14,  1 user,  load average: 0.01, 0.04, 0.05
[root@host /]# apachectl status | grep uptime
   Server uptime: 7 hours 40 minutes 10 seconds
[root@host /]# uptime
 10:33:40 up 9 days, 12:15,  1 user,  load average: 0.01, 0.04, 0.05

I'd recommend using "uptime" on the command line of the server (or through the WHM >> Terminal function) as there is not a specific area of the interface that displays this value.

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Graceful Server Reboot

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