Emails seem to vanish

webjack

• December 05, 2018 03:10

Hi, i am hoping for some help on an issue that has been going on for over a month now I read this in the forum: A very important thing to remember is that email either gets delivered or it bounces back with an error. There is no in-between and mail doesn't just "disappear into limbo" as many people believe. Well, for example, this is what is happening, yesterday, a clients customer sent him an email which my client received, then he sent another which he didn't receive, then a third one which he did receive There is no bounce back and the email is not in the spam folder or anywhere else? I look in Track Delivery and you can see the second email has failed but no further information? This is just one of several that vanish every week. Has anyone got any ideas on this please Thank you Colin

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  cPanelLauren

  • December 06, 2018 16:51

  Hi @webjack Firstly I want to add to this statement:

  A very important thing to remember is that email either gets delivered or it bounces back with an error. There is no in-between and mail doesn't just "disappear into limbo" as many people believe.

  
  As a general rule of thumb no but while not RFC compliant it is possible to "blackhole" unwanted mail or mail sent to users not on the system. This option is availble to be selected within cPanel>>Mail>>Default Address -> Discard or by use of an email filter

  this is what is happening, yesterday, a clients customer sent him an email which my client received, then he sent another which he didn't receive, then a third one which he did receive

  
  

  There is no bounce back and the email is not in the spam folder or anywhere else? I look in Track Delivery and you can see the second email has failed but no further information?

  
  Whats the reason for the failure? Personally, I would check the exim logs for more information. If you have the message ID which is available in Track delivery I would do the following: exigrep /var/log/exim_mainlog
  Thanks!

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  webjack

  • December 11, 2018 10:04

  Hi and thank you for your input on this, very much appreciated, i will ask the hosting techs to check on that for me All the best Colin

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