[CPANEL-22957] kcarectl reporting unknown patch type

Samet Chan

• December 03, 2018 18:08

I never do anything on WHM/cPanel for 6 months ago. WHM/cPanel auto-update is enabled. I've received new kernel update needs to reboot our server on email. I've logged WHM and entered "You must reboot the server to apply software updates." after getting an error here, (

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  Samet Chan

  • December 05, 2018 04:04

  Hello, Nope, it won't let me reboot the server. I just updated for yum update command from SSH. I didn't do anything on SeLinux and never enabled. Updated then go to WHM in "You must reboot the server to apply software updates." Then getting the error message it is same here, A fatal error or timeout occurred while processing this directive. kcarectl --info reporting unknown patch type: free:1541776450 at /usr/local/cpanel/Cpanel/KernelCare.pm line 80. Cpanel::KernelCare::get_kernelcare_state() called at /usr/local/cpanel/Cpanel/KernelCare/Suggest.pm line 65 Cpanel::KernelCare::Suggest::get_suggestion() called at whostmgr/bin/whostmgr.pl line 5204 main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259 Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x3930560), HASH(0x3930740)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157 Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x39305d8), HASH(0x3930740)) called at whostmgr/bin/whostmgr.pl line 393
  This could have kernelcare free issue? Not a trial. It was free.

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  cPanelMichael

  • December 05, 2018 11:28

  Hello @Samet Chan, I've moved this post to it's own thread, as it appears to be unrelated to the so we can take a closer look at your system and see why those KernelCare warnings appear? You can post the ticket number here and I'll link this thread to it. Thank you.

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  Samet Chan

  • December 05, 2018 19:54

  Hello @Samet Chan, I've moved this post to it's own thread, as it appears to be unrelated to the so we can take a closer look at your system and see why those KernelCare warnings appear? You can post the ticket number here and I'll link this thread to it. Thank you.

  
  Created Support Ticket ID: 10896989

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  cPAusaf

  • December 05, 2018 23:48

  This issue relates to internal case CPANEL-22957, which our developers will make available in cPanel version 76.0.13 (likely going to EDGE tier soon).

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