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Backup Restoration requires local backup rentention

Comments

7 comments

  • cPanelMichael
    Hello @jmartinmds, I've opened internal case CPANEL-24264 to report that it's no longer possible to use "WHM >> Backup Restoration" after moving the backups to the local server using the instructions on Remote Restoration - Version 76 Documentation - cPanel Documentation unless local backups are enabled or "Retain Backups in the Default Backup Directory" is enabled. I'll monitor this case and update this thread with more information as it becomes available. Thank you.
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  • Kent Brockman
    Hey guys, hope you are doing well. I just wanted to bring to your attention a bug in the Backup Restoration screen happenning since v76 was released: if you manually copy a backup file to the local server (to /backup folder, for instance) in order to restore it, it won't actually show its name until you temporarily check the following option in Backup Configuration: "Retain Backups in the Default Backup Directory". That's a bug because if you are retaining backups or not, it shouldn't pose a problem to restore an account, specially if the backup file is locally present. In fact, that worked well in v74 and older. Do you have any internal case for this? Thanks!
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  • rpvw
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  • Kent Brockman
    Thank you very much for the link!
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  • cPanelMichael
    Hi @Kent Brockman, I merged your thread into this one. I'll continue to monitor internal case CPANEL-24264 and update this thread with more information as it becomes available. Thanks!
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  • Martin Hinrichsen
    Hi @Kent Brockman, I merged your thread into this one. I'll continue to monitor internal case CPANEL-24264 and update this thread with more information as it becomes available. Thanks!

    It has been 6 months. several updates including 2 major. Still this issue persists. Is there any news on this case?
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  • cPanelMichael
    Hello, As of cPanel & WHM version 80, it's possible to restore a cPanel account backup directly from a remote destination with the FTP transport type. Here's the quote from theBackup Restoration interface (WHM >> Home >> Backups >> Backup Restoration).
    For the other backup destination types, you must manually transfer the backup files from the remote location to your server if you have disabled the Retain Backups in the Default Backup Directory setting. Once you do this, you can restore a remote backup through the Restore a Full Backup cpmove File interface. This is documented at: Remote Restoration - cPanel Knowledge Base - cPanel Documentation Thank you.
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