[CPANEL-24361] 500 Error when browsing to Invite and Reset Password URLs

xylin110

• December 12, 2018 21:08

When a user clicks on the Reset Password link on the webmail login page, it leads to an Internal Server Error 500. A Google search tells me it's a common error that could be from a number of things, but none of them applies to my situation. The error ID is 12c5bc4802c36. I was first notified by a user today, but don't know how long this has been happening. The only thing I recall changing recently was some temp block settings in CSF, which doesn't seem to be related. What could be causing this?

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  AleksandarCT

  • December 13, 2018 14:03

  I am experiencing the same error while changing password for cPanel account in cPanel. And I do not have CSF, also no changes were made recently to the server nor configuration.

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  macklus

  • December 13, 2018 14:11

  Another one with that problem. It appears on more than 5 servers. Looking on /usr/local/cpanel/logs/error_log, it shows: cpsrvd a34514436a06: _loadcpdata requires a username at /usr/local/cpanel/Cpanel/Server/Auth.pm line 246. Cpanel::Server::Auth::_loadcpdata(Cpanel::Server::Auth=HASH(0x25ee1f8)) called at /usr/local/cpanel/Cpanel/Server/Auth.pm line 236 Cpanel::Server::Auth::get_main_domain(Cpanel::Server::Auth=HASH(0x25ee1f8)) called at cpsrvd.pl line 6708 cpanel::cpsrvd::cgiHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 1) called at cpsrvd.pl line 3881 cpanel::cpsrvd::handlepassreset() called at cpsrvd.pl line 1618 cpanel::cpsrvd::receive_and_process_incoming_http_request() called at cpsrvd.pl line 1162 cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 990 cpanel::cpsrvd::script() called at cpsrvd.pl line 338 [2018-12-13 16:07:10 +0100] info [cpaneld] Internal Server Error: "GET /resetpass?start=1 HTTP/1.1" 500 Error ID a34514436a06
  

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  rpvw

  • December 13, 2018 14:11

  The changelog for 76.0.14 (In Current and Edge as I write this) contains: Fixed case CPANEL-24361: Fix cPanel password resets. If this case addresses what you are experiencing, I guess that cPanel know about it, and it will go to Release sometime in the next 7 days.

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  cPanelMichael

  • December 13, 2018 16:52

  Hello Everyone, This is fixed as part of internal case CPANEL-24361 in cPanel & WHM version 76.0.14: Fixed case CPANEL-24361: Fix cPanel password resets. You can learn more about our release tiers by clicking here. Thank you.

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