SSH Access & Terminal not active?

gildas

• December 13, 2018 07:44

Hello, I have a problem viewing the module: Terminal on CPANEL. some accounts create on my server do not have access to this topic. This can happen on a domain added to a reseller account (the main domain of the reseller account does not have this options too). In the "Feature Manager" section the option "SSH Access & Terminal" is ticked. Do you know where this concern might come from? Best regards

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  cPanelMichael

  • December 13, 2018 21:02

  Hello @gildas, This interface only appears in cPanel if the following statements are true:

  • The account possess shell access in it's package or through WHM >> Manage Shell Access.
  • The SSH Access & Terminal feature is enabled as part of the feature list assigned to the account.

  Thanks!

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  gildas

  • December 18, 2018 07:25

  Hello, thank you for your return, it helped me a lot

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  cPanelMichael

  • December 18, 2018 14:42

  Hello @gildas, I'm glad to see the information helped. I've marked this thread as solved. Thanks!

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  gildas

  • December 19, 2018 09:28

  Hello, My user has the shell disabled. However, since the WHM if I change a client's package, this option reverts to disabled. How to keep it active when changing packages?

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  cPanelMichael

  • December 19, 2018 15:56

  How to keep it active when changing packages?

  
  You'll need to update the value for Shell Access via WHM >> Edit Package for the package you are upgrading/downgrading the account to if you want to ensure the shell access setting is retained. Otherwise, you should consider creating a new package for accounts you want assigned shell access. Thank you.

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  gildas

  • December 20, 2018 08:04

  Hello, all packages on which I pass my domain have Shell access enabled

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  cPanelMichael

  • December 20, 2018 16:13

  all packages on which I pass my domain have Shell access enabled

  
  I've been unable to reproduce the behavior you have reported using the steps below: 1. Created a new account with no package and with shell access disabled. 2. Browsed to WHM >> Manage Shell Access and confirmed shell access was disabled. 3. Created a package with shell access enabled. 4. Used WHM >> Upgrade/Downgrade an Account to switch the account to the package created in the previous step. 5. Confirmed that shell access is correctly enabled on the account. Can you let me know what steps you are using that differ from the above? Thank you.

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  gildas

  • December 21, 2018 07:44

  Hello, Here are the steps I take when I have this concern: 1.Create an account with a package with the Shell active the user has the active shell in the topic: WHM >> Manage Shell Access 2.Modification of the package associated with the account create with a package with also the access Shell of active 3.Suite to this modification, in the heading "WHM >> Manage Shell Access" the user no longer has the activated shell. When modifying the package, SHELL access is disabled.

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  cPanelMichael

  • December 21, 2018 16:20

  Hello @gildas, I've been unsuccessful in reproducing the issue you have described. Can you open a

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