Skip to main content

Redefine a DNS zone by creating an individual zone for subdomains

Luana Premoli
Hi, When click to Reset a DNS zone through the WHM control panel for any domain that has a subdomain registered, the panel is creating a separate DNS zone for the subdomain and this makes the subdomain inaccessible. The subdomain returns only after remove the individual DNS ZONE that was created. Domain: example.com Subdomain: suba.example.com Subdomain: subb.example.com [root@br940 ~]# egrep resetzone /usr/local/cpanel/logs/access_log | egrep example.com 179.108.xxx.xxx - root [12/14/2018:17:58:07 -0000] "GET /cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts/resetzonelist" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:17:58:10 -0000] "GET /cpsess1647746489/json-api/loadavg HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:17:58:07 -0000] "GET /cpsess1647746489/json-api/get_update_availability?api.version=1 HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:17:58:11 -0000] "GET /cpsess1647746489/scripts2/doresetzone?domain=example.com HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:17:58:12 -0000] "GET /cpsess1647746489/json-api/loadavg HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/doresetzone?domain=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:17:58:10 -0000] "GET /cpsess1647746489/json-api/get_update_availability?api.version=1 HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/doresetzone?domain=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:17:58:13 -0000] "GET /cpsess1647746489/scripts/editdnslist HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/doresetzone?domain=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:17:59:51 -0000] "GET /cpsess1647746489/scripts/resetzonelist HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts/killdns?killdns=subb.example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:18:00:19 -0000] "GET /cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts/resetzonelist" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:18:00:30 -0000] "GET /cpsess1647746489/json-api/loadavg HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:18:00:04 -0000] "GET /cpsess1647746489/json-api/get_update_availability?api.version=1 HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:18:00:31 -0000] "GET /cpsess1647746489/json-api/loadavg HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:18:00:46 -0000] "GET /cpsess1647746489/json-api/loadavg HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:18:01:01 -0000] "GET /cpsess1647746489/json-api/loadavg HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:18:01:16 -0000] "GET /cpsess1647746489/json-api/loadavg HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 179.108.xxx.xxx - root [12/14/2018:18:01:35 -0000] "GET /cpsess1647746489/scripts/editdnslist HTTP/1.1" 200 0 "https://example.net:2087/cpsess1647746489/scripts2/resetzone?domain=example.com&domainselect=example.com" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36" "s" "-" 2087 [root@br940 ~]#
[root@br940 ~]# search_cpanel -s dns -u root [!] Loading definitions..
  • Searching for known definitions in access logs... Fri Dec 14 15:58:38 2018 - 179.108.xxx.xxx - root - DNS: Deleted dns zone for suba.example.com Fri Dec 14 15:58:46 2018 - 179.108.xxx.xxx - root - DNS: Deleted dns zone for subb.example.com

    • This occurs on two different servers root@srv234 [~]# grep '' /usr/local/cpanel/version 11.70.0.62 root@srv234 [~]# root@srv234 [~]# named -version BIND 9.8.2rc1-RedHat-9.8.2-0.62.rc1.el6_9.5 root@srv234 [~]# root@srv234 [~]# cat /etc/[A-Za-z]*[_-][rv]e[lr]* CentOS release 6.10 (Final) CentOS release 6.10 (Final) CentOS release 6.10 (Final) cpe:/o:centos:linux:6:GA root@srv234 [~]#
    [root@br940 ~]# grep '' /usr/local/cpanel/version 11.70.0.62 [root@br940 ~]# [root@br940 ~]# named -version BIND 9.9.4-RedHat-9.9.4-61.el7_5.1 (Extended Support Version) [root@br940 ~]# [root@br940 ~]# cat /etc/[A-Za-z]*[_-][rv]e[lr]* CentOS Linux release 7.6.1810 (Core) Derived from Red Hat Enterprise Linux 7.6 (Source) NAME="CentOS Linux" VERSION="7 (Core)" ID="centos" ID_LIKE="rhel fedora" VERSION_ID="7" PRETTY_NAME="CentOS Linux 7 (Core)" ANSI_COLOR="0;31" CPE_NAME="cpe:/o:centos:centos:7" HOME_URL="https://www.centos.org/" BUG_REPORT_URL="https://bugs.centos.org/" CENTOS_MANTISBT_PROJECT="CentOS-7" CENTOS_MANTISBT_PROJECT_VERSION="7" REDHAT_SUPPORT_PRODUCT="centos" REDHAT_SUPPORT_PRODUCT_VERSION="7" CentOS Linux release 7.6.1810 (Core) CentOS Linux release 7.6.1810 (Core) cpe:/o:centos:centos:7 [root@br940 ~]#
    Can you help us? Thanks

    Comments

    2 comments

    Date Votes
    • cPanelLauren
      Hi @Luana Premoli This is a known issue we had a case open for CPANEL-21679 - this was fixed in version 74 of cPanel/WHM. I noticed in your output you're running v70 which is the LTS version and supported but the fix hasn't been applied to that version as of yet though it is planned. The only solution right now is to update to v74 or wait for the fix to be applied to v70 though I can't tell you specifically when that will be. Thanks!
      0
    • Luana Premoli
      Hi, We upgraded to version 78 and the problem described above no longer occurs. Thanks.
      0

    Please sign in to leave a comment.

    Didn't find what you were looking for?

    New post