Address not found error

juliansierrat

• December 16, 2018 18:43

Hello, After buying a hosting in Godaddy I created an email of the type name1@mydomain.com. When I send messages from name1@mydomain.com to another email, for example gmail, is received, but in the opposite case, when I send an email from any other email (even one created in the Cpanel) to name1@mydomain.com I receive the following message: Address not found Your message has not been delivered to name1@mydomain.com because the address has not been found or it can not receive mail. Can someone help me solve this problem? Thanks in advance

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  HostSane

  • December 17, 2018 05:07

  You need to contact Godaddy support itself, and they will be able to fix the issue.

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  cPanelMichael

  • December 17, 2018 17:04

  Hello @juliansierrat, The previous post is correct. This is something you'll need to report to your web hosting provider, as it generally indicates an issue that requires root access to solve. Thank you.

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  juliansierrat

  • December 17, 2018 20:18

  Thank you Hostsane and Michel for answering. Even if is not a Godaddy email? One can create an email buying it at Godaddy which is the hosting provider or directly on the Cpanel email icon (wich is free). I am talking about the last one, created on the Cpanel email icon. I got one from Goddady and is working ok, but the one I created on the Cpanel has the mentioned problems, talking with Goddady they sugested to use the emails they sell. Should then I follow their advise and forget about creating them on Cpanel? Thanks for your help!!

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  cPanelMichael

  • December 18, 2018 16:20

  Hello @juliansierrat, Yes, since you don't have root access to the cPanel server, your hosting provider is the one to troubleshoot the issue with the email account created through cPanel. They can check log files such as /var/log/exim_mainlog and review root-level configuration files (e.g. /etc/localdomains) to see what's happening. Thank you.

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  juliansierrat

  • December 18, 2018 23:14

  Ok, thanks for your answer.

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