cPanel transfer tool issue

I am trying to migrate some websites from a VPS to a dedicated server using the cPanel transfer tool. However, it throws an error while fetching the account list. The error goes like this (XID cx9phr) The system connected to "IPADDR" on port "22" but "IPADDR" sent no response for 15 seconds, so the system has aborted the connection. I checked the secure log in the source server and it shows me the following Did not receive identification string from "DEST_IPADDR" The source server has CentOS 6.9 and the destination server has CentOS 7.6. cPanel is version 76.0.14 on both servers. I have checked the Host Access control and it is disabled. I have also tried disabling the Configserver Firewall. But the issue persists. What could be the reason for this and how can it be resolved?

dalem

January 06, 2019 13:30

1. ssh not on port 22 2. firewall blocking a. white list the repective IP addressees 3. cPHulk Brute Force blocking a. white list the repective IP addressees check that you can make connections in both direactions from SSH ssh root@source-server-ip (from dest) ssh root@dest-server-ip (from source )

cPanelLauren

January 07, 2019 14:22

Hi @nitaish @dalem is on the right track with the advice provided it definitely sounds like there is a firewall issue. Does the advice he provided help with the issue? Thanks!

cPanel transfer tool issue

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