No email accounts but cPanel thinks there is

kabatak

• January 11, 2019 13:39

Cpanel's dashboard shows this: 56461 But there's actually no email account. How can I fix this? Thanks.

• 

  cPanelLauren

  • January 11, 2019 18:50

  Hello @kabatak When you go to cPanel>>Mail>>Email Accounts you don't see any email accounts? If you have SSH access to the server or even through file manager can you show me the contents of the following two files: /home/$user/.cpanel/email_accounts_count /home/$user/.cpanel/email_accounts.json
  

  0
• 

  kabatak

  • January 12, 2019 03:19

  Hi
  Note: (xxx yyy is replaced)

  0
• 

  cPanelLauren

  • January 14, 2019 12:52

  Hi @kabatak If you create a new email account like test@yourdomain.tld can you tell me if they all show up? You do have email accounts (or you had them at some point) and they don't appear to have been removed fully. Thanks!

  0
• 

  kabatak

  • January 14, 2019 13:02

  @

  0

Please sign in to leave a comment.