Unable to open Web Host Manager

Hpatt

• January 12, 2019 20:12

I also am having a difficulty logging into the Web Host Manager (WHM). I have used three of the most popular search engines and used both the log in IP address URL and no matter what I cannot even reach the WHM site sign-in page. I have asked my web host provider numerous of times to assist, but although they spend hours trying to resolve the problem and indicate the problem is resolved, it is not and I am still not able to reach the WHM site.

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  Hpatt

  • January 13, 2019 02:18

  Hello, In addition to above post about not connecting via search engines, each search engine says the connection times out. With Bing (Edge) the error message received says, ""Hmmm...can"t reach this page Try this Make sure you"ve got the right web address:

  Search for " When connecting [COLOR=rgb(85, 85, 85)]to server thru SSH I received the message; Putty Fatal Error; Network Error - Connection Timed Out. The last email notification of server status was on Sat 1/12/2019 2:24 AM and it said, "The backup process on "server.example.com" completed." [COLOR=rgb(85, 85, 85)]Is there something going on with my VPS that I do not know about.

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  Frankenstone

  • January 13, 2019 03:36

  Eventually its just cache on your site? Any errors in log files?

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  Infopro

  • January 13, 2019 03:39

  I've edited your post above to remove the hostname you posted. That domain name and the hostname as well, come up for me here. I'm not sure why you're googling for your hostname, but you are apparently blocked. Either in cPhulk, or the server's firewall.

  have asked my web host provider numerous of times to assist, but although they spend hours trying to resolve the problem and indicate the problem is resolved

  
  Assuming your Hosting Provider has access to your server with a root login, they should be able to unblock you properly. If not, try accessing the server via another IP address. For example your mobile device, disconnected from the wifi network your computer is on, may work for you.

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  Hpatt

  • January 13, 2019 22:53

  Eventually its just cache on your site? Any errors in log files?

  
  Thanks for the recommendation. Yes, I cleared all cached and data files and history and still cannot reach WHM site. The browser says "Connection Timed Out, Error."

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  Hpatt

  • January 13, 2019 23:02

  I've edited your post above to remove the hostname you posted. That domain name and the hostname as well, come up for me here. I'm not sure why you're googling for your hostname, but you are apparently blocked. Either in cPhulk, or the server's firewall. Assuming your Hosting Provider has access to your server with a root login, they should be able to unblock you properly. If not, try accessing the server via another IP address. For example your mobile device, disconnected from the wifi network your computer is on, may work for you.

  
  Great Thanks, used the mobile phone and connected like a charm. Now I have to find out why my internet provider is blocking my attempts to reach the WHM.

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  cPanelMichael

  • January 14, 2019 16:26

  Now I have to find out why my internet provider is blocking my attempts to reach the WHM.

  
  Hello @Hpatt, We provide a list of ports utilized with cPanel & WHM on the following link should you need a reference point to show them which ports are required: How to Configure Your Firewall for cPanel Services - cPanel Knowledge Base - cPanel Documentation Should you need to use port 80, we document how to access cPanel & WHM over port 80 at: Service Subdomains Explanation - cPanel Knowledge Base - cPanel Documentation Thank you.

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