The system failed to parse the JSON stream data

lukapaunovic

• January 16, 2019 21:51

I have a very similar problem to this thread. I have [2019-01-16 22:40:46 -0500] die [Internal Death while parsing ./frontend/paper_lantern/index.html 11506] Template::Exception: What could that be? I can't login to cpanel accounts I tried everything. It seems something to do with template? [2019-01-16 22:47:26 -0500] die [Internal Death while parsing ./frontend/paper_lantern/index.html 22592] Template::Exception: [TYPE]=[undef] [INFO]=[Cpanel::Exception::JSONParseError/(XID mkzxqz) The system failed to parse the JSON stream data "" for the caller "Cpanel::cPAddons::Class::new" because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/Cpanel/JSON.pm line 123. at /usr/local/cpanel/Cpanel/JSON.pm line 139. Cpanel::JSON::_throw_json_error("malformed JSON string, neither tag, array, object, number, st"..., undef, SCALAR(0x155c470)) called at /usr/local/cpanel/Cpanel/JSON.pm line 123 Cpanel::JSON::Load("") called at /usr/local/cpanel/Cpanel/cPAddons/Class.pm line 67 Cpanel::cPAddons::Class::new("Cpanel::cPAddons::Class") called at /usr/local/cpanel/Cpanel/API/cPAddons.pm line 21 Cpanel::API::cPAddons::_get_available_addons() called at /usr/local/cpanel/Cpanel/Template/Plugin/Master.pm line 100 Cpanel::Template::Plugin::Master::load("Cpanel::Template::Plugin::Master", Template::Context=HASH(0x1f6cc08)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 217 eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 217 Template::Plugins::_load(Template::Plugins=HASH(0x1f653a8), "Master", Template::Context=HASH(0x1f6cc08)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Plugins.pm line 108 Template::Plugins::fetch(Template::Plugins=HASH(0x1f653a8), "Master", undef, Template::Context=HASH(0x1f6cc08)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 195 Template::Context::plugin(Template::Context=HASH(0x1f6cc08), "Master") called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/home/index.tt line 1 eval {...} called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/home/index.tt line 1 Template::Provider::__ANON__(Template::Context=HASH(0x1f6cc08)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 162 eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 160 Template::Document::process(Template::Document=HASH(0x200cd18), Template::Context=HASH(0x1f6cc08)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 357 eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 327 Template::Context::process(Template::Context=HASH(0x1f6cc08), "home/index.tt") called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl line 3 eval {...} called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl line 1 Template::Provider::__ANON__(Template::Context=HASH(0x1f6cc08)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 162 eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 160 Template::Document::process(Template::Document=HASH(0x1f68e10), Template::Context=HASH(0x1f6cc08)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 357 eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 327 Template::Context::process(Template::Context=HASH(0x1f6cc08), Template::Document=HASH(0x1f68e10)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94 eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91 Template::Service::process(Template::Service=HASH(0x1f6c7d0), "/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", HASH(0x15fd540)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 64 Template::process(Template=HASH(0x1f6c458), "/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", HASH(0x15fd540), SCALAR(0x15d36c0)) called at /usr/local/cpanel/Cpanel/Template.pm line 477 Cpanel::Template::process_template("cpanel", HASH(0x15fd540), HASH(0x1f58390)) called at cpanel.pl line 1012 cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4383 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 845 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 267 ] [TEXT]=[ ] at cpanel.pl line 1031. cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4383 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 845 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 267

• 

  lukapaunovic

  • January 17, 2019 03:12

  Besides that, I also get this on AutoSSL "Manage Users" page API failure: (XID umfmrq) The system failed to parse the JSON stream data "" for the caller "Cpanel::cPAddons::Class::new" because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/Cpanel/JSON.pm line 123.
  "Cpanel::cPAddons::Class::new" is mentioned in both errors. What could be wrong? This is clean cPanel installation, latest Centos 64 bit. Installed yesterday, and migrated accounts from an old machine.

  0
• 

  lukapaunovic

  • January 17, 2019 03:26

  With some digging, I have solved the issue. I found out that /usr/local/cpanel/cpaddons/cPAddonsConf.json
  is empty. (The file is being called in /usr/local/cpanel/Cpanel/cPAddons/Class.pm on line 67) So I copied content from my old server to /usr/local/cpanel/cpaddons/cPAddonsConf.json
  This is what I placed in json {"inst":{"cPanel::Blogs::WordPressX":{"version":"0","is_rpm":"1","display_app_name":"WordPress","blacklisted":0,"VERSION":"0","desc":"PHP/MySQL Blog System","deprecated":"0"},"cPanel::Bulletin_Boards::phpBB":{"version":"0","is_rpm":"0","blacklisted":0,"display_app_name":"phpBB","VERSION":"0","desc":"PHP/MySQL based forum (deprecated)","deprecated":"1"},"cPanel::Blogs::B2Evolution":{"VERSION":"0","deprecated":"1","desc":"PHP/MySQL Blog System","version":"0","is_rpm":"0","display_app_name":"B2Evolution","blacklisted":0},"cPanel::Bulletin_Boards::YaBB":{"deprecated":"1","desc":"Secure, feature-rich Perl based forum","VERSION":"0","is_rpm":"0","display_app_name":"YaBB","blacklisted":0,"version":"0"},"cPanel::Ecommerce::AgoraCart":{"version":"0","blacklisted":0,"display_app_name":"AgoraCart","is_rpm":"0","VERSION":"0","desc":"Perl based shopping system","deprecated":"1"},"cPanel::CMS::Geeklog":{"version":"0","display_app_name":"Geeklog","blacklisted":0,"is_rpm":"0","VERSION":"0","desc":"PHP/MySQL Content Manager","deprecated":"1"},"cPanel::Support::cPSupport":{"desc":"Deprecated ticket system","deprecated":"1","VERSION":"0","display_app_name":"cPSupport","blacklisted":0,"is_rpm":"0","version":"0"},"cPanel::CMS::phpWiki":{"deprecated":"1","desc":"PHP/MySQL based CMS","VERSION":"0","is_rpm":"0","display_app_name":"phpWiki","blacklisted":0,"version":"0"},"cPanel::CMS::Nucleus":{"is_rpm":"0","blacklisted":0,"display_app_name":"Nucleus","version":"0","desc":"PHP/MySQL based CMS","deprecated":"1","VERSION":"0"},"cPanel::CMS::Mambo":{"deprecated":"1","desc":"PHP/MySQL based CMS","VERSION":"0","is_rpm":"0","blacklisted":0,"display_app_name":"Mambo","version":"0"},"cPanel::Bulletin_Boards::phpBB3":{"deprecated":"1","desc":"PHP/MySQL based forum","VERSION":"0","blacklisted":0,"display_app_name":"phpBB3","is_rpm":"0","version":"0"},"cPanel::Ecommerce::OSCommerce":{"version":"0","blacklisted":0,"display_app_name":"OSCommerce","is_rpm":"0","VERSION":"0","deprecated":"1","desc":"PHP/MySQL based shopping system"},"cPanel::Blogs::WordPress":{"version":"0","blacklisted":0,"display_app_name":"WordPress","is_rpm":"0","VERSION":"0","desc":"PHP/MySQL Blog System","deprecated":"1"},"cPanel::Automation::WHMCS":{"VERSION":"0","deprecated":"0","desc":"Web Hosting Automation Made Easy","version":"0","display_app_name":"WHMCS","blacklisted":0,"is_rpm":"1"},"cPanel::Chat::phpMyChat":{"version":"0","is_rpm":"0","blacklisted":0,"display_app_name":"phpMyChat","VERSION":"0","desc":"PHP/MySQL based Chat room","deprecated":"1"},"cPanel::Gallery::Coppermine":{"VERSION":"0","desc":"PHP/MySQL Image Gallery","deprecated":"1","version":"0","is_rpm":"0","blacklisted":0,"display_app_name":"Coppermine"},"cPanel::CMS::PostNuke":{"version":"0","blacklisted":0,"display_app_name":"PostNuke","is_rpm":"0","VERSION":"0","desc":"PHP/MySQL based CMS","deprecated":"1"},"cPanel::Guest_Books::Advanced_Guestbook":{"version":"0","blacklisted":0,"display_app_name":"Advanced_Guestbook","is_rpm":"0","VERSION":"0","desc":"PHP/MySQL based guestbook","deprecated":"1"},"cPanel::CMS::Xoops":{"deprecated":"1","desc":"PHP/MySQL Content Manager","VERSION":"0","is_rpm":"0","blacklisted":0,"display_app_name":"Xoops","version":"0"},"cPanel::CMS::Soholaunch":{"desc":"PHP based Website Builder","deprecated":"1","VERSION":"0","is_rpm":"0","blacklisted":0,"display_app_name":"Soholaunch","version":"0"},"cPanel::CMS::E107":{"blacklisted":0,"display_app_name":"E107","is_rpm":"0","version":"0","desc":"PHP/MySQL Content Manager","deprecated":"1","VERSION":"0"}},"vend":{}}
  If cPanel staff knows a more proper way of solving this, please let us know. But this worked perfectly.

  0
• 

  cPanelLauren

  • January 18, 2019 18:08

  Hello @lukapaunovic This is definitely not the standard behavior, it sounds like this file wasn't brought over properly during migration or wasn't recreated as intended. It does sound like you went about resolving it in the best manner possible. In theory WPM should be able to scan and recognize accounts using WP installations. How did you migrate from the old server to the new? Thanks!

  0
• 

  lukapaunovic

  • January 19, 2019 01:11

  I simply used transfer tool to migrate only the accounts and the packages. I haven't migrated server configurations (like easyapache, whmconfig, mysql etc). That's why it's odd this happened. I assume just deleting json file would have recreated it?

  0
• 

  cPanelLauren

  • January 21, 2019 15:19

  Hi @lukapaunovic I agree that it's odd it occurred - deleting the file should have allowed for it to be recreated properly as well, what you did just took that step out. Thanks!

  0

Please sign in to leave a comment.