EA4 upgrade breaks custom web app

rdelacruz

• January 25, 2019 13:04

Hello all, I have cPanel v76.0.18 and EasyApache v3.36.11 installed and would like to upgrade to EA4. I have performed an upgrade to EA4 a few months ago but broke a web app we rely on, so I downgraded back to EA3. From what I determined, moving to CGI instead of using PHP 5 handler DSO or using Apache suEXEC broke the site after the upgrade. This is the current PHP and suEXEC configuration: Default PHP Version (.php files) 5 PHP 5 Handler dso Apache suEXEC on Apache Ruid2 off Can someone please assist with the upgrade? I cannot have more than 30 minutes downtime as we receiving inbound calls throughout the day. I have attached the current profile. I'm hoping an expert can tell me what is required to prevent the site from breaking after the EasyApache 4 upgrade. Thank you

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  quanin

  • January 25, 2019 19:01

  It might be useful if you kept error logs from that upgrade and could post them. Depending on what the logs say, I might be able to point you in the right direction. At the moment, all I have is an assumption that it upgraded and threw a 500 internal server error. However since any number of things can cause a 500 error, the application's error_log and related files would be helpful.

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  rdelacruz

  • January 25, 2019 19:31

  I know. I was thinking the same thing. The logs from Sept 2018 are long gone. I might have to upgrade to EA4 just to get the error logs. I was just hoping against hope I didn't have to. Thanks for the reply root.. Now how to I close this thread.

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  cPanelLauren

  • January 29, 2019 15:21

  Hello @rdelacruz We'd be happy to assist you with the upgrade, can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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