Backup to amazon S3 transport issue

trip73

• January 24, 2019 03:25

Hi Support we have added backups locally- this works well. Also enabled Amazon S3 Amazon S3 validates - However, when the backup runs, no backups are sent to Amazon. There is also no meaningful message letting us know the reason why this is happening. What do we do? Matthew

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  Eminds

  • January 24, 2019 10:38

  check the logs at /usr/local/cpanel/logs/cpbackup as well as /usr/local/cpanel/logs/cpbackup_transporter

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  trip73

  • January 24, 2019 11:54

  Hi Eminds Thanks for checking, so here is the output of this mornings backup. [2019-01-24 02:00:40 +0100] info [backup] Successfully backed up account "veredelt" to "/backup/2019-01-24/accounts" [2019-01-24 02:00:40 +0100] info [backup] Adding metadata information for veredelt to backup at /backup/2019-01-24 [2019-01-24 02:00:40 +0100] info [backup] Queuing daily backup copy of "veredelt" for transport of "/backup/2019-01-24/accounts/veredelt.tar.gz" t$ [2019-01-24 02:00:40 +0100] info [backup] This particular transport will be queued with keep_local = 1, based on the need to copy weekly () and/o$ [2019-01-24 02:00:40 +0100] info [backup] Queuing transport of file: /backup/2019-01-24/accounts/veredelt.tar.gz [2019-01-24 02:00:40 +0100] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:159 [2019-01-24 02:00:40 +0100] info [backup] leaving queue_backup_transport_item The transporter log looks like this, at the end. [2019-01-24 02:11:48 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2019-01-24 02:11:48 +0100] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do after wait$ [2019-01-24 02:11:48 +0100] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped. What I have noticed is the que is abandoned - how do we troubleshoot from here? Matthew

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  cPanelLauren

  • January 25, 2019 16:33

  Hi @trip73 This all looks fine, and it looks like it attempts to transport but there's nothing in queue. [2019-01-24 02:11:48 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2019-01-24 02:11:48 +0100] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do after wait$
  Is the S3 destination not only added but also enabled in WHM>>Backup>>Backup Configuration

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  trip73

  • January 26, 2019 12:37

  @cPanelLauren Thanks for the response, it was not activated- rookie mistake. Apart from rechecking all settings on Amazon, the above was the issue. This can be closed. Thanks.

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  cPanelLauren

  • January 28, 2019 12:56

  Hi @trip73 No worries, I have been guilty of the same or I probably wouldn't have thought to ask!

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