AutoSSL error This partner does not offer free 90-day certificates

jdw_id

• January 29, 2019 06:45

Hi, i got same problem with this thread but i can't post to that thread because it already > 1 years old thread.. 12:06:34 AM ERROR AutoSSL failed to request an SSL certificate for "site.com" because of an error: (XID yvjre2) The cPanel Store returned an error (X::PermissionDenied) in response to the request "POST ssl/certificate/free": This partner does not offer free 90-day certificates @cPanelMichael said

Hello, This message suggests your cPanel license provider has disabled free AutoSSL certificates. I recommend reaching out to your provider if you'd like more information about their policy regarding AutoSSL certificates. Thank you.

do you mean the provider I bought the cpanel license does not provide AutoSSL certificates ? if yes, are there any other way to use AutoSSL ? can letsencrypt manual instalation solve the problem ?

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  cPanelLauren

  • January 30, 2019 19:34

  Hello,

  do you mean the provider I bought the cpanel license does not provide AutoSSL certificates ?

  
  Yes, this means the reseller has disabled this on their licenses

  can letsencrypt manual instalation solve the problem ?

  
  You may be able to workaround this with the lets encrypt plugin, but you may also want to discuss this with your provider. It may be an oversight on their part or they may be able to provide a solution to this for you.

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  jdw_id

  • February 12, 2019 03:13

  Hi, Thank you for the answer, I already use letsencrypt... i already ask my licenses provider, but their answer was not clear... so i still don't understand why they disabled it ? are there any extra cost or what ?

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  cPanelLauren

  • February 12, 2019 14:44

  Hello @jdw_id There is no extra cost for it, no. I, unfortunately, cannot answer the why question for them.

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