AWstats showing wrong number of unique visitors

walid-mashal

• January 27, 2019 01:29

When I open AWStats in CPanel it shows 2 unique users and 120 visits for the time span of Jan 1st to Jan 27th for the year 2019 but I am sure there are more than 200 unique visitors for my website for the mentioned period because in one of the pages I am logging user IPs for reporting purpose that shows more than 170 unique IP addresses logged for a single page which makes the report shown by AWStats false. Can Any one help me with this issue?

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  cPanelLauren

  • January 29, 2019 19:36

  Hello @walid-mashal The stats that AWstats gather are obtained from the domain logs located at /etc/apache2/logs/domlogs/
  To identify where the source of the issue lies you'd need to know the following: 1. What is present for these time periods in the domlogs. If you don't have access to the server to find this out you can view these in cPanel>>Metrics>>Raw Access 2. If the data in 1. is accurate are stats being processed without issue? Since you're listed as a website owner this part is something you'd need to work with your provider on.

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  walid-mashal

  • January 31, 2019 18:53

  @cPanelLauren , Yeah, the problem is that when I contacted my service provider they said they don't provide support for Stats. So thank you

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  cPanelLauren

  • January 31, 2019 19:28

  Hi @walid-mashal I am sorry for that as well, it sounds like if your provider is not supporting the features you need them to you may want to look at moving providers.

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