Error Opening Backup Configuration page in WHM

The page is blank, this is in erorr log, upcp force isn't helping. What JSON now I need to delete?


Out of memory!

[2019-02-01 12:18:53 -0500] warn [whostmgrd] The subprocess (whostmgr (whostmgr)) exited with an error: The subprocess reported error number 1 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
    Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2af3490)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
    Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2af3490), "subprocess_name", "whostmgr (whostmgr)", "subprocess_read_handle", GLOB(0x2af3bb0), "subprocess_write_handle", GLOB(0x2aeba60), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7067
    cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts/backup_configuration") called at cpsrvd.pl line 6208
    cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1835
    cpanel::cpsrvd::dodoc(HASH(0x13791b8)) called at cpsrvd.pl line 1580
    cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 991
    cpanel::cpsrvd::script() called at cpsrvd.pl line 339

What i also noticed is that it prints " Out of memory!" right before this error even though I have 64 gb of ram, and most of it its free. I raised cpanel memory limits but that didnt help.

lukapaunovic

February 01, 2019 16:39

Lol, I fixed by raising memory limit for cpanel to 4096. I do not understand.... why does it need so much memory to open this page... It worked before with 768 limit (default).

cPanelMichael

February 04, 2019 18:16

Hello @lukapaunovic, Can you verify which cPanel & WHM version is installed on this system? You can check with a command like this: cat /usr/local/cpanel/version
Thank you.

February 07, 2019 20:00

It's the latest CentOS 7.X and the latest cPanel, it is freshly installed dedicated machine. [QUOTE][root@server ~]# cat /usr/local/cpanel/version 11.76.0.20
the reason it needs that much memory may be the CloudLinux installation? If LVE plugin asks for too much?

February 11, 2019 16:18

Hello @lukapaunovic, The following case is included in cPanel & WHM version 78 and should address this issue by default going forward (it makes 4096MB the minimum): Fixed case CPANEL-22514: Adjust maxmem minimum to 4GiB for mmap()ed files. Let me know if you encounter any additional issues. Thank you.

Error Opening Backup Configuration page in WHM

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