Two Different cPanels?

KevBonline

• February 07, 2019 22:12

Hello everyone, About 6 months ago I tried to login to the cpanel of my main domain which is connected to my reseller account and I received an "invalid login". I reset the password and when I logged in I noticed the cpanel layout was completely different. (I've included a couple of images). I think this new layout is called a reseller cpanel. I've had this reseller account for nearly 6 years and I've always used the standard cpanel layout and the WHM, this reseller layout was new to me. I thought maybe it was just an upgrade so I ignored it. I only had a static index.htm on the site but decided to do a WP install using softalicoius from this new cpanel. Everything went fine, then about 3 days later I noticed my WP site was gone and the static index.htm page I deleted had returned. I tried to login to the cpanel and got another "invalid login". I tried my old password and it let me in and I noticed the cpanel had changed back to the standard cpanel layout. Whenever I upload WP or HTML to the server, all my work disappears after about 3 days and reverts back to whatever I had uploaded before. It's like some sort of automatic back up that keeps changing my work and whenever it does this I always I have to use a different password to get back in and the cpanel is always different. No matter what I do, everything keeps changing on it's own. This only happens to my domain connected to my reseller account. I have no problem with the domains that are listed under my reseller account. I'm not sure what to make of it. I've been trying to work with 2 different cpanels but it keeps locking me out and changing all my work and I was hoping that maybe someone here could tell me what the problem could be. Any help would be greatly appreciated! Thanks in advance!

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  GOT

  • February 08, 2019 13:00

  You'll probably need to contact your hosting provider where you get the reseller account. Nothing in cPanel normally would revert your site back to a backup repeatedly like that.

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  cPanelLauren

  • February 08, 2019 16:49

  This is definitely something your provider needs to assist you with, as @GOT noted cPanel doesn't have any functionality that would perform these actions normally and to investigate what is going on you'd need root access to the server. Thanks!

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  KevBonline

  • February 08, 2019 20:41

  Thank you both very much for the replies... I had a feeling this was beyond the norm. I will contact the provider right away!

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