Roundcube/Horde Database Error

x61

• February 11, 2019 02:53

Hello, I just installed a fresh cpanel version on a new server (v76.0.20) and I am having problem with roundcube (also with Horde, but I want to use RC). I can create the user accounts without problems (maybe a bit slow), but it works, when I try to enter to the webmail I get: [COLOR=rgb(0, 0, 0)]Internal Server Error 500 (Horde) Database connection error (roundcube) Until that error, took like 2 or 3 minutes, I can see the "ajax" on the quota bar loading, but nothing happen. The user has only 120mb mailbox and the domain has 50GB of quota. Any idea?

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  Tiberiu

  • February 11, 2019 10:31

  Check /usr/local/cpanel/logs/error_log for errors when you login to roundcube, it should give you an indication of whats wrong. Maybe paste the error here.

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  x61

  • February 11, 2019 11:46

  Check /usr/local/cpanel/logs/error_log for errors when you login to roundcube, it should give you an indication of whats wrong. Maybe paste the error here.

  
  Thanks for your reply: open(/var/cpanel/sessions/cache/gonzalo@foobar.com:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, line 4. open(/var/cpanel/sessions/raw/gonzalo@foobar.com:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, line 4. open(/var/cpanel/sessions/cache/gonzalo@foobar.com:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, line 4. open(/var/cpanel/sessions/raw/gonzalo@foobar.com:eSKG53d3dvOxk0UO): Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, line 4. cpsrvd 26fd6e28c3e90: PID 5137: The cPanel Server operation timed out at cpsrvd.pl line 547. [2019-02-11 10:03:10 -0300] info [webmaild] Internal Server Error: "GET /cpsess1955964460/3rdparty/roundcube/index.php HTTP/1.1" 500 Error ID 26fd6e28c3e90

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  cPanelLauren

  • February 12, 2019 18:25

  Hi @x61 Is this a new account we're talking about or one that has existed for some time? Can you show me what's present when you run the following: ls -lah /home/$user/
  

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  Kati1509

  • August 30, 2019 20:02

  Hello, i have this problem with all the accounts: Permission denied at /usr/local/cpanel/Cpanel/Session/Load.pm line 108, line 4. This problem is with HORDE, Thanks

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