Access to this mail system has been blocked

brand_land

• February 17, 2019 05:25

I get the following email when I try to send an email: host xxx.xxx.xx.secureserver.net [182.50.xxx.xxx] SMTP error from remote mail server after end of data: 552 5.2.0 v0mOg8SBoII7Hv0mOgQ8HZ :CPANEL: Access to this mail system has been blocked for ?? due to spam activity. Spam was seen coming from this account, and possibly other scripts running in it. For help resolving the issue, see - Removed -. Once the compromise has been cleaned, please contact customer support to remove the block.
The ip address is not mine. and when i tried to open the website, malwarebytes says its a phishing website.

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  Eminds

  • February 18, 2019 01:02

  It looks like the email account is suspended and the website is hacked as per the message that its a phishing website, as I see you are a reseller owner, you need to contact your reseller hosting service provider with the issue and only they will be able to help you out since they have the full access of the server. Also I am sure that they must have informed you about all these issues.

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  webhostuk

  • February 18, 2019 05:52

  Are you getting the same message ID for all other email IDs you sent email?

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  cPanelMichael

  • February 19, 2019 18:04

  Hello @brand_land, As a reseller, you'll need to contact your reseller hosting provider to have them provide you with information about why outgoing email for the account was suspended. Thank you.

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  brand_land

  • February 20, 2019 06:04

  It looks like the email account is suspended and the website is hacked as per the message that its a phishing website, as I see you are a reseller owner, you need to contact your reseller hosting service provider with the issue and only they will be able to help you out since they have the full access of the server. Also I am sure that they must have informed you about all these issues.

  
  Which website you mean by have been hacked ? I tried talked to godaddy agents but they keep saying that I need to change passwords although I do that regularly and I use strong passwords.

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  brand_land

  • February 20, 2019 06:06

  Are you getting the same message ID for all other email IDs you sent email?

  
  yes, I got this exact message in other emails with the same ip address which is not mine.

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  brand_land

  • February 20, 2019 06:06

  Hello @brand_land, As a reseller, you'll need to contact your reseller hosting provider to have them provide you with information about why outgoing email for the account was suspended. Thank you.

  
  I did but they kept saying that i need to change passwords.

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  cPanelMichael

  • February 20, 2019 16:02

  I did but they kept saying that i need to change passwords.

  
  I recommend responding back to request more information about why they suspect the email account was compromised and what specific steps you should take to restore email functionality on the account. Thank you.

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