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Mailman login page icons and 404 error

alwaysannoyed
If I receive an email request to approve a list email the login page (eg [removed]">Testlist Moderator Authentication) does not display the icons eg src="[removed]", and once logged in they still do not display. If however I access Mailman through cPanel (eg [removed]) then the icons display. Because of this we have hundreds of 404 pages not found for the icons, which eats into bandwidth. Is there any way of curing this?

Comments

13 comments

Date Votes
  • alwaysannoyed
    I can't post the full text url of the topmost link, nor unlink the other one. I get an error message.
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  • cPanelLauren
    Hi @alwaysannoyed Really the 404 shouldn' be occurring, to begin with, I can confirm I don't have this issue: 57077 Can you tell me what the output of the following is? ls -lah /usr/local/cpanel/3rdparty/mailman/icons
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  • alwaysannoyed
    drwxrwsr-x 2 mailman mailman 4.0K Nov 20 02:46 ./ drwxrwsr-x 22 mailman mailman 4.0K Oct 10 19:00 ../ -rw-r--r-- 1 mailman mailman 3.0K Oct 10 19:00 gnu-head-tiny.jpg -rw-r--r-- 1 mailman mailman 2.1K Oct 10 19:00 mailman.jpg -rw-r--r-- 1 mailman mailman 6.7K Oct 10 19:00 mailman-large.jpg -rw-r--r-- 1 mailman mailman 5.5K Oct 10 19:00 mm-icon.ico -rw-r--r-- 1 mailman mailman 84K Oct 10 19:00 mm-icon-large.ico -rw-r--r-- 1 mailman mailman 666 Oct 10 19:00 mm-icon.png -rw-r--r-- 1 mailman mailman 5.8K Oct 10 19:00 PythonPowered.png From Awstats (number is error hits): /img-sys/PythonPowered.png 204 /img-sys/mailman.jpg 200
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  • cPanelLauren
    Hi @alwaysannoyed You might try reinstalling mailman, the permissions in that directory look right but my assumption is something in a higher directory is incorrect if the icons aren't being displayed. You can do this by running the following: rpm -e --nodeps cpanel-mailman /scripts/check_cpanel_rpms --fix
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  • alwaysannoyed
    Will doing that retain all the data?
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  • cPanelLauren
    Hi @alwaysannoyed Yes, it will, it will not remove your lists or list data. If you want to be extra careful make a backup of the accounts with mailing lists first. Thanks!
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  • alwaysannoyed
    Hmm. Didn't work! But at least the lists are intact. Think I'll just live with the problem as it's not serious and my capabilities with terminal are very limited. Attached txt file has the results. [~]# rpm -e --nodeps cpanel-mailman error: can't create transaction lock on /var/lib/rpm/.rpm.lock (Permission denied) [~]# /scripts/check_cpanel_rpms --fix [2019-02-28 08:52:17 +0000] warn [check_cpanel_rpms] overwrite exception: Cpanel::Exception::IO::FileCreateError/(XID xn83cs) The system failed to create the file "/etc/.tmp.6377c.cpupdate.conf" with permissions "0644" (as EUID: 1000, EGID: 1003 1003) because of the following error: Permission denied at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 164. Cpanel::FileUtils::Write::_write_to_tmpfile("/etc/cpupdate.conf", "CPANEL=release\x{a}RPMUP=daily\x{a}SARULESUP=daily\x{a}STAGING_DIR=/usr/l"..., 420, CODE(0x186f4c0)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 103 Cpanel::FileUtils::Write::overwrite("/etc/cpupdate.conf", "CPANEL=release\x{a}RPMUP=daily\x{a}SARULESUP=daily\x{a}STAGING_DIR=/usr/l"..., 420) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 111 eval {...} called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 110 Cpanel::FileUtils::Write::overwrite_no_exceptions("/etc/cpupdate.conf", "CPANEL=release\x{a}RPMUP=daily\x{a}SARULESUP=daily\x{a}STAGING_DIR=/usr/l"..., 420) called at /usr/local/cpanel/Cpanel/Config/FlushConfig.pm line 125 Cpanel::Config::FlushConfig::flushConfig("/etc/cpupdate.conf", HASH(0x1c22938), "=", undef, HASH(0x1c1e560)) called at /usr/local/cpanel/Cpanel/Update/Config.pm line 186 Cpanel::Update::Config::save(HASH(0x1c22938)) called at /usr/local/cpanel/Cpanel/Update/Config.pm line 57 Cpanel::Update::Config::load() called at /usr/local/cpanel/Cpanel/RPM/Versions/Directory.pm line 317 Cpanel::RPM::Versions::Directory::load_cpupdate_conf(Cpanel::RPM::Versions::Directory=HASH(0x1c1c8b8)) called at /usr/local/cpanel/Cpanel/RPM/Versions/Directory.pm line 39 Cpanel::RPM::Versions::Directory::new("Cpanel::RPM::Versions::Directory", HASH(0xf33328)) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 184 Cpanel::RPM::Versions::File::init("Cpanel::RPM::Versions::File", HASH(0xf4b410)) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 85 Cpanel::RPM::Versions::File::new("Cpanel::RPM::Versions::File", HASH(0xf4b410)) called at /scripts/check_cpanel_rpms line 71 scripts::check_cpanel_rpms::script("scripts::check_cpanel_rpms", "--fix") called at /scripts/check_cpanel_rpms line 23 at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 110. Cpanel::FileUtils::Write::overwrite_no_exceptions("/etc/cpupdate.conf", "CPANEL=release\x{a}RPMUP=daily\x{a}SARULESUP=daily\x{a}STAGING_DIR=/usr/l"..., 420) called at /usr/local/cpanel/Cpanel/Config/FlushConfig.pm line 125 Cpanel::Config::FlushConfig::flushConfig("/etc/cpupdate.conf", HASH(0x1c22938), "=", undef, HASH(0x1c1e560)) called at /usr/local/cpanel/Cpanel/Update/Config.pm line 186 Cpanel::Update::Config::save(HASH(0x1c22938)) called at /usr/local/cpanel/Cpanel/Update/Config.pm line 57 Cpanel::Update::Config::load() called at /usr/local/cpanel/Cpanel/RPM/Versions/Directory.pm line 317 Cpanel::RPM::Versions::Directory::load_cpupdate_conf(Cpanel::RPM::Versions::Directory=HASH(0x1c1c8b8)) called at /usr/local/cpanel/Cpanel/RPM/Versions/Directory.pm line 39 Cpanel::RPM::Versions::Directory::new("Cpanel::RPM::Versions::Directory", HASH(0xf33328)) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 184 Cpanel::RPM::Versions::File::init("Cpanel::RPM::Versions::File", HASH(0xf4b410)) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 85 Cpanel::RPM::Versions::File::new("Cpanel::RPM::Versions::File", HASH(0xf4b410)) called at /scripts/check_cpanel_rpms line 71 scripts::check_cpanel_rpms::script("scripts::check_cpanel_rpms", "--fix") called at /scripts/check_cpanel_rpms line 23 warn [check_cpanel_rpms] overwrite exception: Cpanel::Exception::IO::FileCreateError/(XID xn83cs) The system failed to create the file "/etc/.tmp.6377c.cpupdate.conf" with permissions "0644" (as EUID: 1000, EGID: 1003 1003) because of the following error: Permission denied at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 164. Cpanel::FileUtils::Write::_write_to_tmpfile("/etc/cpupdate.conf", "CPANEL=release\x{a}RPMUP=daily\x{a}SARULESUP=daily\x{a}STAGING_DIR=/usr/l"..., 420, CODE(0x186f4c0)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 103 Cpanel::FileUtils::Write::overwrite("/etc/cpupdate.conf", "CPANEL=release\x{a}RPMUP=daily\x{a}SARULESUP=daily\x{a}STAGING_DIR=/usr/l"..., 420) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 111 eval {...} called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 110 Cpanel::FileUtils::Write::overwrite_no_exceptions("/etc/cpupdate.conf", "CPANEL=release\x{a}RPMUP=daily\x{a}SARULESUP=daily\x{a}STAGING_DIR=/usr/l"..., 420) called at /usr/local/cpanel/Cpanel/Config/FlushConfig.pm line 125 Cpanel::Config::FlushConfig::flushConfig("/etc/cpupdate.conf", HASH(0x1c22938), "=", undef, HASH(0x1c1e560)) called at /usr/local/cpanel/Cpanel/Update/Config.pm line 186 Cpanel::Update::Config::save(HASH(0x1c22938)) called at /usr/local/cpanel/Cpanel/Update/Config.pm line 57 Cpanel::Update::Config::load() called at /usr/local/cpanel/Cpanel/RPM/Versions/Directory.pm line 317 Cpanel::RPM::Versions::Directory::load_cpupdate_conf(Cpanel::RPM::Versions::Directory=HASH(0x1c1c8b8)) called at /usr/local/cpanel/Cpanel/RPM/Versions/Directory.pm line 39 Cpanel::RPM::Versions::Directory::new("Cpanel::RPM::Versions::Directory", HASH(0xf33328)) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 184 Cpanel::RPM::Versions::File::init("Cpanel::RPM::Versions::File", HASH(0xf4b410)) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 85 Cpanel::RPM::Versions::File::new("Cpanel::RPM::Versions::File", HASH(0xf4b410)) called at /scripts/check_cpanel_rpms line 71 scripts::check_cpanel_rpms::script("scripts::check_cpanel_rpms", "--fix") called at /scripts/check_cpanel_rpms line 23 The "/usr/bin/rpm -q --nodigest --nosignature --queryformat [%{NAME},%{VERSION},%{RELEASE}\n] -f /etc/mail/spamassassin/sa-update-keys/sa-update-pubkey.txt (Permission denied)" command (process 29057) reported error number 1 when it ended. at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 1651. [2019-02-28 08:52:55 +0000] [2019-02-28 08:52:55 +0000] Problems were detected with cPanel-provided files which are RPM controlled. [2019-02-28 08:52:55 +0000] If you did not make these changes intentionally, you can correct them by running: [2019-02-28 08:52:55 +0000] [2019-02-28 08:52:55 +0000] > /usr/local/cpanel/scripts/check_cpanel_rpms --fix [2019-02-28 08:52:55 +0000] [2019-02-28 08:52:55 +0000] The following files were found to be altered from their original RPM: [2019-02-28 08:52:55 +0000] cpanel-mailman,2.1.27,2.cp1170 [2019-02-28 08:52:55 +0000] cpanel-perl-528-Mail-SpamAssassin,3.004002,14.cp1178 [2019-02-28 08:52:55 +0000] cpanel-perl-528-munin,2.0.30,2.cp1178 [2019-02-28 08:52:55 +0000] cpanel-php72-DB,1.7.14,4.cp1176 [2019-02-28 08:52:55 +0000] cpanel-php72-XML-RPC,1.5.5,4.cp1176 [2019-02-28 08:52:55 +0000] cpanel-wrap,72.5,1.cp1172 [2019-02-28 08:52:55 +0000] [2019-02-28 08:52:55 +0000] Removing 6 broken rpms: cpanel-mailman-2.1.27-2.cp1170.x86_64, cpanel-perl-528-Mail-SpamAssassin-3.004002-14.cp1178.x86_64, cpanel-perl-528-munin-2.0.30-2.cp1178.x86_64, cpanel-php72-DB-1.7.14-4.cp1176.noarch, cpanel-php72-XML-RPC-1.5.5-4.cp1176.noarch, cpanel-wrap-72.5-1.cp1172.x86_64 [2019-02-28 08:52:55 +0000] error: can't create transaction lock on /var/lib/rpm/.rpm.lock (Permission denied) [2019-02-28 08:52:55 +0000] warn [check_cpanel_rpms] mkdir /usr/local/cpanel/tmp/rpm_downloads failed: Permission denied at /usr/local/cpanel/Cpanel/SafeDir/MK.pm line 124. Cpanel::SafeDir::MK::safemkdir("/usr/local/cpanel/tmp/rpm_downloads", 0700, 2) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 782 Cpanel::RPM::Versions::File::download_all(Cpanel::RPM::Versions::File=HASH(0x10b3af0)) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 901 Cpanel::RPM::Versions::File::stage(Cpanel::RPM::Versions::File=HASH(0x10b3af0)) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 1574 Cpanel::RPM::Versions::File::reinstall_rpms(Cpanel::RPM::Versions::File=HASH(0x10b3af0), "cpanel-mailman,2.1.27,2.cp1170", "cpanel-perl-528-Mail-SpamAssassin,3.004002,14.cp1178", "cpanel-perl-528-munin,2.0.30,2.cp1178", "cpanel-php72-DB,1.7.14,4.cp1176", "cpanel-php72-XML-RPC,1.5.5,4.cp1176", "cpanel-wrap,72.5,1.cp1172") called at /scripts/check_cpanel_rpms line 158 scripts::check_cpanel_rpms::script("scripts::check_cpanel_rpms", "--fix") called at /scripts/check_cpanel_rpms line 23 warn [check_cpanel_rpms] mkdir /usr/local/cpanel/tmp/rpm_downloads failed: Permission denied [2019-02-28 08:52:55 +0000] No new RPMS needed for install [2019-02-28 08:52:55 +0000] Disabling service monitoring. touch: cannot touch "/var/run/chkservd.suspend": Permission denied [2019-02-28 08:52:55 +0000] warn [check_cpanel_rpms] Failed to create /var/run/chkservd.suspend: No such file or directory at /usr/local/cpanel/Cpanel/FileUtils/TouchFile.pm line 48. Cpanel::FileUtils::TouchFile::_log("warn", "Failed to create /var/run/chkservd.suspend: No such file or d"...) called at /usr/local/cpanel/Cpanel/FileUtils/TouchFile.pm line 110 Cpanel::FileUtils::TouchFile::touchfile("/var/run/chkservd.suspend") called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 1088 Cpanel::RPM::Versions::File::disable_monitoring(Cpanel::RPM::Versions::File=HASH(0x10b3af0)) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 1192 Cpanel::RPM::Versions::File::commit_changes(Cpanel::RPM::Versions::File=HASH(0x10b3af0)) called at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 1575 Cpanel::RPM::Versions::File::reinstall_rpms(Cpanel::RPM::Versions::File=HASH(0x10b3af0), "cpanel-mailman,2.1.27,2.cp1170", "cpanel-perl-528-Mail-SpamAssassin,3.004002,14.cp1178", "cpanel-perl-528-munin,2.0.30,2.cp1178", "cpanel-php72-DB,1.7.14,4.cp1176", "cpanel-php72-XML-RPC,1.5.5,4.cp1176", "cpanel-wrap,72.5,1.cp1172") called at /scripts/check_cpanel_rpms line 158 scripts::check_cpanel_rpms::script("scripts::check_cpanel_rpms", "--fix") called at /scripts/check_cpanel_rpms line 23 warn [check_cpanel_rpms] Failed to create /var/run/chkservd.suspend: No such file or directory [2019-02-28 08:53:02 +0000] No RPMS need to be uninstalled [2019-02-28 08:53:02 +0000] Restoring service monitoring. carnethy@carnethy.com [~]#
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  • cPanelLauren
    Hi @alwaysannoyed This is indicating there is a bigger issue: error: can't create transaction lock on /var/lib/rpm/.rpm.lock (Permission denied)
    It's not able to get a lock on the RPM database or Create files in /etc/ : [2019-02-28 08:52:17 +0000] warn [check_cpanel_rpms] overwrite exception: Cpanel::Exception::IO::FileCreateError/(XID xn83cs) The system failed to create the file "/etc/.tmp.6377c.cpupdate.conf" with permissions "0644" (as EUID: 1000, EGID: 1003 1003) because of the following error: Permission denied
    That's concerning on its own. Is the disk by chance full?
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  • alwaysannoyed
    Far from it! And everything else seems to work ok. The mailing lists work fine. Filesystem Size Used Avail Use% Mounted on /dev/simfs 30G 15G 14G 52% / devtmpfs 512M 0 512M 0% /dev tmpfs 512M 0 512M 0% /dev/shm tmpfs 512M 428K 512M 1% /run tmpfs 512M 0 512M 0% /sys/fs/cgroup
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  • cPanelLauren
    Hi @alwaysannoyed Do you get similar errors when trying to rebuild the RPM database? You can do this from WHM by going to WHM>>Software>>Rebuild RPM Database Thanks!
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  • alwaysannoyed
    From running rpm -e --nodeps cpanel-mailman /scripts/check_cpanel_rpms --fix ? Yes the same. I've also been trying to delete some unwanted log files and can't because of permissions (which shouldn't be happening). I've raised a ticket with the provider. But after rebuilding the RPM database the icons are back!
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  • cPanelLauren
    Hi @alwaysannoyed Yea, the permissions thing is definitely an issue, hopefully, your provider can help you sort it out. I'm glad rebuilding the RPM database helped bring the Icons back! Sounds like that resolved the issue? Thanks!
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  • alwaysannoyed
    It resolved that issue. But like London Buses - there's always another one behind!
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