Server offline unable to access properly

nelwa

• February 22, 2019 04:08

Hi, My server went down this morning. I can't submit a support ticket, because my hostname does not resolve, and it says my server ip does not match the support access ID. I can not even ping my main server IP. Already confirmed with the datacentre that nothing is wrong on their side. I can access the server via their provide remote control system. I have run /scripts/upcp --force and it completed successfully, but the server is still unavailable. I am lost, please help urgently. Thank you!

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  cPanelMichael

  • February 22, 2019 16:21

  Hello @nelwa, Can you confirm if any firewall management utilities or custom firewall rules are enabled on the system that could be blocking access to the server? Thank you.

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  nelwa

  • February 26, 2019 16:56

  Hi @cPanelMichael, I needed to service network restart as well as service ipaliases restart - then everything seemed to come up, but my server time has been out since then. I have made sure rdate is installed, port 37 is unblocked for tcp & udp, incoming and outgoing. when I ping rdate.cpanel.net I get: name or service not known. How can I fix this? Further more, my SSH connection constantly shows info on Firewall requests that are blocked - how can I remove this from my ssh session? Please help - I've been on the road for a couple of days, but am available 24/7 now to sort this issue...

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  cPanelMichael

  • February 26, 2019 18:04

  Hello @nelwa, Are you able to open a

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  nelwa

  • February 26, 2019 18:38

  Hi @cPanelMichael ticket number: 11534345

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  cPanelMichael

  • February 27, 2019 16:27

  Hello, To update, it looks like the issue was addressed through a restart of the rsyslog service: /scripts/restartsrv_rsyslog --restart
  Thank you.

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