AutoSSL DCV failure

I have the same issue. Here is the results of the CLI you suggested. I masked the IP address for posting. If you need it please let me know.


Attempting DNS DCV preflight check "
FAILED: The DNS DCV check (_1faeec5bf70015782ebafc9a7eb270b4.ip-mas-ked-###-###.secureserver.net IN CNAME) did not return the expected value (a6189dacca83e595b0bba1bc620eb644.0a442198624df6abc447bd260f1aa0ac.comodoca.com).
Attempting HTTP DCV preflight check "
FAILED: Cpanel::Exception/(XID u9z996) "ip-mas-ked-###-###.secureserver.net" does not resolve to any IP addresses on the internet.
at /usr/local/cpanel/Cpanel/SSL/DCV.pm line 723.
Cpanel::SSL::DCV::_err_because_no_ips("ip-mas-ked-###-###.secureserver.net") called at /usr/local/cpanel/Cpanel/SSL/DCV.pm line 302
Cpanel::SSL::DCV::_verify_http("http://ip-mas-ked-###-###.secureserver.net/.well-known/pki-va"..., "a6189dacca83e595b0bba1bc620eb6440a442198624df6abc447bd260f1aa"..., "COMODO DCV") called at /usr/local/cpanel/Cpanel/SSL/DCV.pm line 284
Cpanel::SSL::DCV::verify_http("http://ip-mas-ked-###-###.secureserver.net/.well-known/pki-va"..., "a6189dacca83e595b0bba1bc620eb6440a442198624df6abc447bd260f1aa"..., "COMODO DCV") calledat /usr/local/cpanel/Cpanel/Market/Provider/cPStore/Utils.pm line 88
Cpanel::Market::Provider::cPStore::Utils::imitate_http_dcv_check_locally("ip-mas-ked-###-###.secureserver.net", ".well-known/pki-validation/1FAEEC5BF70015782EBAFC9A7EB270B4.txt", "a6189dacca83e595b0bba1bc620eb6440a442198624df6abc447bd260f1aa"...) called at /usr/local/cpanel/Cpanel/cPStore/HostnameCert/DCV.pm line 193
eval {...} called at /usr/local/cpanel/Cpanel/cPStore/HostnameCert/DCV.pm line 189
Cpanel::cPStore::HostnameCert::DCV::set_up("-----BEGIN CERTIFICATE REQUEST-----\x{a}MIICtDCCAZwCAQAwLjEsMCoGA"...) called at /usr/local/cpanel/Cpanel/cPStore/HostnameCert.pm line 159
Cpanel::cPStore::HostnameCert::_request_new_certificate(Cpanel::cPStore::HostnameCert=HASH(0x353b590)) called at /usr/local/cpanel/Cpanel/cPStore/HostnameCert.pm line 129
Cpanel::cPStore::HostnameCert::get_hostname_cert_from_store(Cpanel::cPStore::HostnameCert=HASH(0x353b590)) called at bin/checkallsslcerts.pl line 528
bin::checkallsslcerts::_get_certificate_pem_from_store(bin::checkallsslcerts=HASH(0x2d7a078)) called at bin/checkallsslcerts.pl line 450
bin::checkallsslcerts::__ANON__() called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 97
eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 88
Try::Tiny::try(CODE(0x3137850), Try::Tiny::Catch=REF(0x2e5e798)) called at bin/checkallsslcerts.pl line 454
bin::checkallsslcerts::_replace_cert_with_ca_signed_cert_from_cpstore(bin::checkallsslcerts=HASH(0x2d7a078), "cpanel") called at bin/checkallsslcerts.pl line 310
bin::checkallsslcerts::_check_notify_and_auto_renew_cert_for_service(bin::checkallsslcerts=HASH(0x2d7a078), "cpanel") called at bin/checkallsslcerts.pl line 86
bin::checkallsslcerts::run(bin::checkallsslcerts=HASH(0x2d7a078)) called at bin/checkallsslcerts.pl line 50
Undoing HTTP DCV setup "
" complete.
Undoing DNS DCV setup "
" complete.
[WARN] The system failed to acquire a signed certificate from the cPanel Store because of the following error: Neither HTTP nor DNS DCV preflight checks succeeded!

Thanks.

cPanelMichael

February 25, 2019 19:27

Hello @AlanB, Can you open a

AlanB

February 26, 2019 14:29

Hello @AlanB, Can you open a
If you still need me to open a support ticket let me know and I will.

February 26, 2019 17:42

If you still need me to open a support ticket let me know and I will.

Yes, go ahead and open the ticket if you can. You can post the ticket number here and I'll link this thread to it. Thank you.

AutoSSL DCV failure

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