kcarectl ip was already used for a trial license
Hello! I started to get these emails from one of our server where not have installed cloudlinux or KernelCare.
Subject: Cron /usr/bin/kcarectl -q --auto-update
Body: The IP bla.bla.bla.bla was already used for a trial license on 2019-02-05
I only check one of the solutions proposed by security advisor, we need to purchase KernelCare? Tought this patch was free.
Thanks
Cristian
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Kernelcare does require a subscription You can get it from lots of places. CPa el store has them along with CloudLinux who makes it. 0 -
Kernelcare does require a subscription You can get it from lots of places. CPa el store has them along with CloudLinux who makes it.
I know, but i tought the only fix available v"a cPanel security advisor install a free minimal version os KernelCare.0 -
Tought this patch was free.
This should be of help to you: The Symlink Protection patchset is available for free for CentOS 6 & 7, even if you are not running KernelCare0 -
Hi @benito Subject: Cron /usr/bin/kcarectl -q --auto-update Body: The IP bla.bla.bla.bla was already used for a trial license on 2019-02-05
This issue occurs when you install kernelcare's symlink protection on an unsupported kernel, or a kernel that was supported and then was subsequently updated and became unsupported for a period of time. Can you run the following:uname -r
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Hi @benito This issue occurs when you install kernelcare's symlink protection on an unsupported kernel, or a kernel that was supported and then was subsequently updated and became unsupported for a period of time. Can you run the following:
uname -r
Hello Lauren, [root@fy-atlanta ~]# uname -r 3.10.0-957.5.1.el7.x86_640 -
Hi @benito When was the last time you received one of those messages? Kernelcare should support that kernel at this moment for the free symlink protection patch: KernelCare Directory What output do you get when you run the following: kcarectl --patch-info
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Hello Lauren, just FYI i installed this using the cPanel security advisor, not manually with cloudlinux instructions. I enabled this on 2/5 and started to get this warnings exactly after one month. Thanks [root@fy-atlanta ~]# kcarectl --patch-info No patches applied, but some are available, run 'kcarectl --update'. [root@fy-atlanta ~]# kcarectl --update Downloading updates The IP bla.bla.bla.bla was already used for a trial license on 2019-02-05 [root@fy-atlanta ~]#
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Hi @benito That's fine, the way it gets installed is the same in either case. Can you run the following and let me know the output? kcarectl --set-patch-type free --update
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Hi @benito That's fine, the way it gets installed is the same in either case. Can you run the following and let me know the output?
kcarectl --set-patch-type free --update
[root@fy-atlanta ~]# kcarectl --set-patch-type free --update 'free' patch type selected Downloading updates Patch level 2 applied. Effective kernel version Updates already downloaded Kernel is safe [root@fy-atlanta ~]#
:-D0 -
Hi @benito This looks good! Please let me know if you run into any other issues with it. Thanks! 0 -
Can I piggyback off this ticket pls?! kcarectl --update The IP xxx.xxx.xx.xxx was already used for a trial licence on 2018-10-07 kcarectl --set-patch-type free 'free' patch type is unavailable for your kernel So it seems I can't use the 'free' or the 'extra' version? uname -r 3.10.0-962.3.2.lve1.5.24.10.e17.x86_64 fyi: I'm running CloudLinux 7.6 and WHM v78.0.21 Thx. 0 -
Hi @spaceman There's no reason to use the free symlink protection patch when you're running CloudLinux which already has this functionality built into the kernel. 0 -
Thanks for that @cPanelLauren . How best then to stop/disable the daily warnings I'm getting that say: "The IP xxx.xxx.xx.xxx was already used for a trial license on 2018-10-07" If I switch to the free version, then I get a daily warning that says: "The `free` type patch is not found for your kernel. Please select existing patch type" I really want to disable this completely, and/or the warning that generates this. Thx again. 0 -
Hi @spaceman CloudLinux comes with the security the free patch provides already, if you're not going to be using the full version of kernelcare there's no point in retaining the package. You can remove it with the following (per the instructions provided in CloudLinux documentation: yum remove kernelcare
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Gr8, thx. 0 -
OK I tried that too and the remove process hung. I had to kill it. So now what. Rick 0 -
OK I tried that too and the remove process hung. I had to kill it. So now what. Rick
Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!0
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