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kcarectl ip was already used for a trial license

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17 comments

  • GOT
    Kernelcare does require a subscription You can get it from lots of places. CPa el store has them along with CloudLinux who makes it.
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  • Benito
    Kernelcare does require a subscription You can get it from lots of places. CPa el store has them along with CloudLinux who makes it.

    I know, but i tought the only fix available v"a cPanel security advisor install a free minimal version os KernelCare.
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  • cPanelLauren
    Hi @benito
    Subject: Cron /usr/bin/kcarectl -q --auto-update Body: The IP bla.bla.bla.bla was already used for a trial license on 2019-02-05

    This issue occurs when you install kernelcare's symlink protection on an unsupported kernel, or a kernel that was supported and then was subsequently updated and became unsupported for a period of time. Can you run the following: uname -r
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  • Benito
    Hi @benito This issue occurs when you install kernelcare's symlink protection on an unsupported kernel, or a kernel that was supported and then was subsequently updated and became unsupported for a period of time. Can you run the following: uname -r

    Hello Lauren, [root@fy-atlanta ~]# uname -r 3.10.0-957.5.1.el7.x86_64
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  • cPanelLauren
    Hi @benito When was the last time you received one of those messages? Kernelcare should support that kernel at this moment for the free symlink protection patch: KernelCare Directory What output do you get when you run the following: kcarectl --patch-info
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  • Benito
    Hello Lauren, just FYI i installed this using the cPanel security advisor, not manually with cloudlinux instructions. I enabled this on 2/5 and started to get this warnings exactly after one month. Thanks [root@fy-atlanta ~]# kcarectl --patch-info No patches applied, but some are available, run 'kcarectl --update'. [root@fy-atlanta ~]# kcarectl --update Downloading updates The IP bla.bla.bla.bla was already used for a trial license on 2019-02-05 [root@fy-atlanta ~]#
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  • cPanelLauren
    Hi @benito That's fine, the way it gets installed is the same in either case. Can you run the following and let me know the output? kcarectl --set-patch-type free --update
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  • Benito
    Hi @benito That's fine, the way it gets installed is the same in either case. Can you run the following and let me know the output? kcarectl --set-patch-type free --update

    [root@fy-atlanta ~]# kcarectl --set-patch-type free --update 'free' patch type selected Downloading updates Patch level 2 applied. Effective kernel version Updates already downloaded Kernel is safe [root@fy-atlanta ~]#
    :-D
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  • cPanelLauren
    Hi @benito This looks good! Please let me know if you run into any other issues with it. Thanks!
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  • spaceman
    Can I piggyback off this ticket pls?! kcarectl --update The IP xxx.xxx.xx.xxx was already used for a trial licence on 2018-10-07 kcarectl --set-patch-type free 'free' patch type is unavailable for your kernel So it seems I can't use the 'free' or the 'extra' version? uname -r 3.10.0-962.3.2.lve1.5.24.10.e17.x86_64 fyi: I'm running CloudLinux 7.6 and WHM v78.0.21 Thx.
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  • cPanelLauren
    Hi @spaceman There's no reason to use the free symlink protection patch when you're running CloudLinux which already has this functionality built into the kernel.
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  • spaceman
    Thanks for that @cPanelLauren . How best then to stop/disable the daily warnings I'm getting that say: "The IP xxx.xxx.xx.xxx was already used for a trial license on 2018-10-07" If I switch to the free version, then I get a daily warning that says: "The `free` type patch is not found for your kernel. Please select existing patch type" I really want to disable this completely, and/or the warning that generates this. Thx again.
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  • cPanelLauren
    Hi @spaceman CloudLinux comes with the security the free patch provides already, if you're not going to be using the full version of kernelcare there's no point in retaining the package. You can remove it with the following (per the instructions provided in CloudLinux documentation: yum remove kernelcare
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  • spaceman
    Gr8, thx.
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  • rsutc
    OK I tried that too and the remove process hung. I had to kill it. So now what. Rick
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  • cPanelLauren
    OK I tried that too and the remove process hung. I had to kill it. So now what. Rick

    Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
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