[CPANEL-26240] Autoresponder subject tags are unable to process certain characters

PizzaTimeLV

• March 04, 2019 06:19

Hi all, I am having a problem with autoresponders who return %subject% field as:

• "=?UTF-8?B?VGXFoXQ=?=" when using outlook and setting decoding to UTF-8
• "=?windows-1257?Q?Te=F0t?=" when not changing any mail options from Thunderbird/Webmail/Outlook
• "=?iso-8859-4?Q?Te=B9t?=" when using office 365 email

when sending "Te"t". Problem does not happen when:

• I put "Test" in subject field instead of "Te"t".
• If I edit autoresponder settings and instead of %subject% use "Te"t"
• If I read emails thro IMB Verse which is andriod application.

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  cPanelLauren

  • March 05, 2019 19:27

  Hi @PizzaTimeLV Can you please provide a specific autoresponder example that can be used to replicate the error? Thanks!

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  PizzaTimeLV

  • March 06, 2019 06:04

  Hi @PizzaTimeLV Can you please provide a specific autoresponder example that can be used to replicate the error? Thanks!

  
  I uploaded settings which are returning error i specified. Body text returns fine, only subject field returns broken if I use %Subject% and sent email has special Latvian characters. If I put special Latvian characters in Autoresponders Subject field, then email doesnt return the error.

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  cPanelLauren

  • March 07, 2019 20:53

  Hi @PizzaTimeLV I tried this in the mac Mail client and wasn't able to replicate the issue, it sounds like something specific to the mail client in this instance rather than something that is occurring on the server.

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  PizzaTimeLV

  • March 08, 2019 06:21

  Hi @PizzaTimeLV I tried this in the mac Mail client and wasn't able to replicate the issue, it sounds like something specific to the mail client in this instance rather than something that is occurring on the server.

  
  As we can see in uploaded Image, then no, Issue still exists on Mac Mail aswell Edit: turns out error also appears when autoresponder returns sender username which have special latvian characters Edit2: Looks like its problem with using any tags provided by autoresponder, please, I need any idea where to look, I can not find anything. :(

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  PizzaTimeLV

  • March 11, 2019 07:55

  Update: using cpanel on other mailserver doesn't have this error. Which setting should I check?

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  cPanelMichael

  • March 11, 2019 14:32

  Hello @PizzaTimeLV, Can you open a

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  PizzaTimeLV

  • March 11, 2019 14:51

  Hello @PizzaTimeLV, Can you open a

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  PizzaTimeLV

  • March 11, 2019 15:16

  Update: Found that Cpanel which doesn't have this error is running 76th version while the one with error is running 78.0.16

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  PizzaTimeLV

  • March 11, 2019 15:50

  Update2: 3rd server which is also running c-panel version 78th has this error, I found out that the one with version 76 recently got roundcube updated from mysql to light sql, which might fix this error for 78th servers.

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  cPanelMichael

  • March 13, 2019 19:10

  Hello @PizzaTimeLV, I've reproduced this behavior on a test system running cPanel & WHM version 78 and opened internal case CPANEL-26240 to report the issue. I'll monitor this case and update this thread with more information as it becomes available. Thank you.

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  PizzaTimeLV

  • April 29, 2019 07:09

  Is there any update on this?

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  cPanelMichael

  • April 29, 2019 13:02

  Hello @PizzaTimeLV, The case remains open. I don't have a specific time frame to offer on the publication of a solution at this time, but I'll continue to monitor the case and update this thread as new information becomes available. Thank you.

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  speckados

  • July 01, 2019 18:49

  Hi. In one server my customer has problems with autoresponder.

  • CENTOS 6.10 kvm [srv116]

  • v80.0.18

  Characters -> UTF-8 Subject: RE: %subject% If send this subject Hola es un cami?oi"n Get this RE: =?UTF-8?B?SG9sYSBlcyB1biBjYW1p4biJb2nDs24=?= Apreciate help

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  cPanelMichael

  • July 02, 2019 19:16

  Hello @speckados, I moved your post into this thread, as it relates to the case discussed here. A fix for CPANEL-26240 was moved to the review status internally as of this morning (CST). I'll update this thread with more information on it's publication status as it becomes available. Thank you.

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  cPanelMichael

  • July 10, 2019 18:58

  Hello, To update, this is fixed in cPanel & WHM version 82. Here's the entry in the Release Tier on the link below:

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