Some email missing after restoring from backup

Med Gharib

• March 05, 2019 12:51

Hi, I accidentally deleted all the emails from an account. My host sent me a full backup that I extracted on my computer. I transferred by FTP the account folder which is under homedir/mail / domain.tld / When I went to check in the webmail, I found the emails sent but none of the emails received. Was the backup I received incomplete or i didn't rasturation properly? Thank you

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  cPanelMichael

  • March 05, 2019 20:46

  Hello @Med Gharib, Can you review the contents of the archive you extracted on your local workstation and verify if the emails exist there? You can reference the /home/user/mail section of the document linked below to determine if the emails exist: How to Manually Migrate Accounts to cPanel from Unsupported Control Panels - cPanel Knowledge Base - cPanel Documentation Let me know what you find. Thanks!

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  Med Gharib

  • March 05, 2019 23:00

  Hello @Med Gharib, Can you review the contents of the archive you extracted on your local workstation and verify if the emails exist there? You can reference the /home/user/mail section of the document linked below to determine if the emails exist: account@mydomain.tld" Under account folder i find these folders: .Apple Mail To Do .Archive .Drafts .Notes .Sent .Trash tmp then these files: dovecot.index dovecot.list.index dovecot.mailbox dovecot-acl-list dovecot-quota dovecot-uidlist dovecot-uidvalidity.57de83ce Thank you

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  cPanelMichael

  • March 06, 2019 19:06

  Under account folder i find these folders: .Apple Mail To Do .Archive .Drafts .Notes .Sent .Trash tmp

  
  Hello @Med Gharib, It looks like the "cur" folder is missing, and that's where the delivered email is stored. I recommend asking your provider to verify if the backup archive was generated after the date/time you accidentally deleted the emails, and if so, to check if an older backup is available. Thank you.

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