Licensed change to trial when I changed my primary IP address

magj

• March 16, 2019 07:56

Hi I had to change(swap) my primary and secondary Ip addresses, after restarting, my server says it's trial. How should I correct this? My primary Ip address which is licensed is already on my server. Any help would be greatly appreciated Best

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  rpvw

  • March 16, 2019 13:35

  Follow cPanelMichaels instructions in this post

  Our Customer Service Department handles all license-related inquiries. You can submit a

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  cPanelLauren

  • March 18, 2019 18:39

  Our customer service team should most certainly be able to sort that out for you as indicated by @rpvw

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  magj

  • April 04, 2019 16:36

  Hi Unfortunately they could not help as my server's cpanel license is paid indirectly via my service provider so I have no control and they are not willing to change the IP address of my license issue. (and this server's license is expired despite having it paid on another IP of server) Does anyone have an idea? Best

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  cPanelLauren

  • April 04, 2019 16:40

  You would either need to work with your provider in this instance or purchase a license directly through us, there is, unfortunately, little we can do if your provider is refusing to make modifications to a license you purchased through them.

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