Can't access WHM interface after cPanel update and websites returning 503 error

Hi everyone, Last night I logged into my WHM and updated both cpanel and litespeed to their latest version. Every thing went fine and I rebooted the server and started developing my website. But when this morning I tried to log into cpanel again, I faced whit a Timed_Out browser error. I couldn't access neither of 2087 or 2083 ports. I opened multiple websites hosted on this server and all returned with 503 error page of litespeed. I could access it via SSH but after logging in I got this broadcast message:

Broadcast message from systemd-journald@ext-one.removed-domain.tld (Sun 2019-03-24 12:46:28 +0430):

dracut[6260]: Could not store the current command line parameters


Message from syslogd@ext-one at Mar 24 12:46:28 ...
dracut:Could not store the current command line parameters

I executed a reboot command which caused my websites to come live again but I still cant access my cPanel or WHM interface. This is my setup information:

/etc/redhat-release:CentOS Linux release 7.6.1810 (Core)
/usr/local/cpanel/version:11.76.0.20
/var/cpanel/envtype:vmware
CPANEL=release
Litespeed version: 3.5.7

Moderator Note: The original post was edited to replace a real domain name with removed-domain.tld.

cPanelLauren

March 26, 2019 21:20

Hi @Kiavash Rostami I'm wondering if somehow you triggered cPhulk's Brute force protection. You might want to take a look at the documentation here: cPHulk Management on the Command Line - cPanel Knowledge Base - cPanel Documentation and whitelist your IP and/or temporarily disable cPHulk to see if you're able to access cPanel/WHM once more. Thanks!

Sam A

July 26, 2019 11:42

I'm facing the exact same issue.. I rebooted my server today after the update and can't access the WHM/cPanel interface since then. I can access the ssh. I also tried with whitelisted IPs but same result. Please help.

nixuser

July 26, 2019 15:00

Whitelisted the ip address in cphulk?

July 26, 2019 15:11

You may try temporarily disabling cPHulkd and flushing the iptables rules (also temporarily) to determine if this is in fact the issue.

Can't access WHM interface after cPanel update and websites returning 503 error

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