Restore account default folders?

kenneth-vkd

• March 29, 2019 05:34

Hi A customer has managed to delete everything in their home folder and only the top level public_html and mail folders are left over. They have managed to do it in such a way that everything is not recoverable by copying back the data from a virtual machine backup. Is there a script to recreate the missing files and folders or would we have to completely delete the cPanel account and create it again?

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  GOT

  • March 29, 2019 11:36

  No cpanel backup? I've not been in this position without a backup but you might try to make a backup even though it's broken with /scripts/pkgacct username Though that may not work given the missing data

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  kenneth-vkd

  • March 29, 2019 12:28

  Well, tried that and while the backup restored, no more folders were created. So guess the customer has to start over with a fresh cPanel account and then restore their website on to that and then recreate their email accounts

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  cPanelMichael

  • March 29, 2019 20:52

  Hello @kenneth-vkd, You'll need to backup the account's remaining data to a location outside of it's home directory, remove the account, and then create it again. Once it's created, move the data back into place and ensure the moved files/directories are owned by the account username. Finally, run the following command for good measure to make sure permission and ownership values on the email data is correct: /scripts/mailperm $username
  Thank you.

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