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Reseller not providing support

Senor
What would you all recommend I do if my license (and hosting) reseller doesn't provide timely support? I've had tickets open for weeks without a reply and their online chat rep seems to go AFK after a few back and forth messages. Fortunately for me, the tickets are mostly about minor annoyances and nothing that's an emergency, but I feel I shouldn't have to constantly update my tickets asking for a reply. I'm hoping "find a new provider" isn't the route I have to take. Thanks in advance.

Comments

10 comments

Date Votes
  • Infopro
    Time to find a new one. My suggestion, pick a cPanel Partner! The Hosting Platform of Choice | cPanel, L.L.C. Good luck!
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  • Senor
    My current provider is a cPanel Partner.
    0
  • Infopro
    Do you have an open ticket with cPanel right now that you're waiting on?
    0
  • Senor
    No, my current unresolved issues aren't pressing so I haven't resorted to bypassing my host and coming to cPanel direct. I guess I was hoping there was a way I could file a complaint, but the more I think about it, I wouldn't want to incur any retribution. Maybe this was more of a way to vent than anything else. You can probably close this thread. Apologies for wasting your time.
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  • Infopro
    Understood. Are you on a Managed or Unmanaged Reseller Account if I may ask?
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  • Senor
    Well, I don't personally host the server with my domains and my cPanel license, so I'd have to imagine it's managed, but I'm not entirely sure how you're defining managed vs unmanaged. :)
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  • Infopro
    For me, Managed means they reply to tickets. :)
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  • Senor
    Well then I guess the whole point of this thread implies it's unmanaged then. ;) At least recently, anyway.. :D
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  • popeye
    Well then I guess the whole point of this thread implies it's unmanaged then. ;) At least recently, anyway.. :D

    Find a new one managed or not they should reply to your ticket.
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  • dalem
    Indeed managed or unmanaged they should at least reply to you Just because a provider uses cpanel does not mean its cpanel issue. cpanel the co cant tell a company that uses their software how to run their company or how to manage their servers cpanel is just software :) Find someone who cares about your business
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