Unable to Delete Manually Created MX Record

Abdo Abdala

• April 19, 2019 05:12

Sorry for the English, I'm using a translator. Because I'm having a problem with WHM, an MX entry has stayed and I can not remove it. I tried to create a PTR zone, and for some reason after deleting this zone, got this MX in the panel. That now does not let me create a new zone to do the PTR. How can I solve this? Thank you

• 

  cPanelMichael

  • April 19, 2019 19:09

  Hello @Abdo Abdala, Can you check if domain name associated with the deleted DNS zone exists in any of the cPanel user files under the /var/cpanel/users/ directory? For example, you can check this by running a command like the following: grep deleted-domain.tld /var/cpanel/users/*
  Thank you.

  0
• 

  Abdo Abdala

  • April 19, 2019 19:14

  Hello @Abdo Abdala, Can you check if domain name associated with the deleted DNS zone exists in any of the cPanel user files under the /var/cpanel/users/ directory? For example, you can check this by running a command like the following: grep deleted-domain.tld /var/cpanel/users/*
  Thank you.

  
  Thanks, I try, but no exist:

  0
• 

  cPanelMichael

  • April 19, 2019 19:16

  Hello @Abdo Abdala, Can you open a

  0
• 

  Abdo Abdala

  • April 19, 2019 19:17

  this screen this ticket: 12022367

  0
• 

  cPanelMichael

  • April 24, 2019 23:47

  Hello, To update, it looks like the issue was solved after removing rogue entries for that domain from the following files: /etc/userdomains /var/cpanel/users/system Thank you.

  0

Please sign in to leave a comment.