Roundcube error with specific mail

Maning

• April 18, 2019 17:59

I am experiencing a strange problem with specific mails on Roundcube. I am receiving email from a fax server always with same format including a pdf! With Roundcube I get error: Could not load message from server. Then roundcube stucks and Inbox (on the left list) is renamed to Inbox625. As soon as I click back everything work properly I can read and send mails. (But not the specific mail) With Horde everything works fine I can open and read the specific mail and the PDF.

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  cPanelMichael

  • April 18, 2019 23:24

  Hello @Maning, Can you open a

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  Maning

  • April 22, 2019 06:45

  Hello, Request ID: 12050663

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  cPanelMichael

  • April 23, 2019 16:10

  Hello, To update, our Technical Analysts identified this as an upstream Roundcube issue that's fixed in the new version of Roundcube included with cPanel & WHM version 80: Implemented case CPANEL-26029: Update Roundcube to version 1.3.8, add calendaring plugin. Note that version 80 is currently only published to the EDGE release tier (intended for non-production servers). You can follow cPanel Newsroom | cPanel, Inc. to know when cPanel & WHM version 80 is published to additional release tiers. Thank you.

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