Update failed exited with code 2

rezashamdani

April 20, 2019 07:26

Hi, My current server is on CENTOS 6.6 x86_64 WHM 11.44.1 (build 21) Previously my update failed due to frontpage extension still detected, and when changing the update preferences from `Never Update` to `Manual Update`, now the output of upcp is like below, please help me to resolve.


===================================
root@armsure [~]# /scripts/upcp
----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (15762) at Sat Apr 20 20:14:51 2019
[20190420.201451]   Detected cron=0 (SSH connection detected)
[20190420.201451]   1% complete
[20190420.201451]   Running Standardized hooks
[20190420.201451]   2% complete
[20190420.201451]   mtime on upcp is 1415979787 (Fri Nov 14 23:43:07 2014)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow (15764) at Sat Apr 20 20:14:51 2019
[20190420.201451]   Detected version '11.44.3.5' from version file.
[20190420.201451]   Using mirror '203.174.85.202' for host 'httpupdate.cpanel.net'.
[20190420.201452]   Target version set to '11.78.0.21'
[20190420.201452]   Switching to 11.78.0.21 to determine if we can reach that version without failure.
[20190420.201452]   Retrieving and staging /cpanelsync/11.78.0.21/cpanel/scripts/updatenow.static.bz2
[20190420.201452]   Using mirror '203.174.85.202' for host 'httpupdate.cpanel.net'.
[20190420.201452]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
=> Log closed Sat Apr 20 20:14:52 2019
[20190420.201452]   17% complete
[20190420.201452] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1555762491.log` failed, exited with code 2 (signal = 0)
=> Log closed Sat Apr 20 20:14:52 2019
root@armsure [~]# cat /var/cpanel/updatelogs/update.1555762491.log
----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (15762) at Sat Apr 20 20:14:51 2019
[20190420.201451]   Detected cron=0 (SSH connection detected)
[20190420.201451]   1% complete
[20190420.201451]   Running Standardized hooks
[20190420.201451]   2% complete
[20190420.201451]   mtime on upcp is 1415979787 (Fri Nov 14 23:43:07 2014)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow (15764) at Sat Apr 20 20:14:51 2019
[20190420.201451]   Detected version '11.44.3.5' from version file.
[20190420.201451]   Using mirror '203.174.85.202' for host 'httpupdate.cpanel.net'.
[20190420.201452]   Target version set to '11.78.0.21'
[20190420.201452]   Switching to 11.78.0.21 to determine if we can reach that version without failure.
[20190420.201452]   Retrieving and staging /cpanelsync/11.78.0.21/cpanel/scripts/updatenow.static.bz2
[20190420.201452]   Using mirror '203.174.85.202' for host 'httpupdate.cpanel.net'.
[20190420.201452]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
=> Log closed Sat Apr 20 20:14:52 2019
[20190420.201452]   17% complete
[20190420.201452] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1555762491.log` failed, exited with code 2 (signal = 0)
=> Log closed Sat Apr 20 20:14:52 2019

Comments

11 comments

GOT

April 20, 2019 13:59
11.44 is REALLY old. The logs are not giving you any real indication as to the cause of the failure. However, I see you say you are on Centos 6.6 which might mean yum is not working. I would first try a yum update and see if that runs correctly and gets the system updated. If there are errors, those should be resolved until you get Centos up to 6.10. You should also reboot once you are done with a successful yum update. Then try the cpanel update again.
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rezashamdani

April 22, 2019 02:23
hi, thanks for replying. i'm already did yum update and reboot earlier. Last login: Sat Apr 20 20:14:31 2019 from 140.213.20.191 root@armsure [~]# yum update Loaded plugins: fastestmirror, security Setting up Update Process Loading mirror speeds from cached hostfile * base: mirror.0x.sg * extras: mirror.0x.sg * updates: mirror.0x.sg base | 3.7 kB 00:00 extras | 3.4 kB 00:00 updates | 3.4 kB 00:00 No Packages marked for Update
0
GOT

April 22, 2019 10:13
Yes, but, you said you were at 6.6 and if yum was working you would be at 6.10 so I would suggest trying yum clean all and then yum update.
0
cPanelLauren

April 22, 2019 21:00
Along with the suggestions provided by @GOT is anything noted in the cPanel error logs?
0
rezashamdani

April 23, 2019 02:36
hi @GOT, here is your suggestion result root@armsure [~]# yum clean all Loaded plugins: fastestmirror, security Cleaning repos: base extras updates Cleaning up Everything Cleaning up list of fastest mirrors root@armsure [~]# yum update Loaded plugins: fastestmirror, security Setting up Update Process Determining fastest mirrors * base: mirror.vastspace.net * extras: mirror.vastspace.net * updates: mirror.vastspace.net base | 3.7 kB 00:00 base/primary_db | 4.7 MB 00:00 extras | 3.4 kB 00:00 extras/primary_db | 29 kB 00:00 updates | 3.4 kB 00:00 updates/primary_db | 3.7 MB 00:00 No Packages marked for Update

Along with the suggestions provided by @GOT is anything noted in the cPanel error logs?

can you tell me where the logs you refer to?
0
cPanelLauren

April 23, 2019 15:57
The cPanel error logs are located at: /usr/local/cpanel/logs/error_log
0
rezashamdani

April 26, 2019 04:43
here is the error_log root@XXXXX [~]# tail -f /usr/local/cpanel/logs/error_log [2019-04-25 23:08:04 +0800] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc [2019-04-25 23:09:25 +0800] info [check_cpanel_rpms] rpmcheck Notification => ryanto.tanzil@gmail.com via EMAIL [level => 3] [2019-04-25 23:09:27 +0800] info [cleanquotas] Checking for orphaned quotas... [2019-04-25 23:09:27 +0800] info [cleanquotas] Done. [2019-04-25 23:09:34 +0800] info [email_archive_maintenance] Email archiving is disabled per Tweak Settings. [2019-04-25 23:55:12 +0800] info [gather-update-logs] file /var/cpanel/update_blocks.config doesn't exist [2019-04-25 23:55:12 +0800] info [gather-update-logs] file /etc/cpsources.conf doesn't exist [2019-04-25 23:55:15 +0800] info [gather-update-logs] Cannot send file /usr/local/cpanel/logs/update_analysis/2019-04-25T15:54:37Z.tar.gz to updatelogdrop.cpanel.net. [2019-04-25 23:55:15 +0800] info [gather-update-logs] Failed to send data to cPanel [2019-04-26 02:00:02 +0800] info [backup] Backup Not Enabled (This can be adjusted in WHM => Backup => Backup Configuration) [2019-04-26 12:37:06 +0800] info [upcp] upcp Notification => myemail@gmail.com via EMAIL [level => 1] [2019-04-26 12:37:44 +0800] info [upcp] upcp Notification => myemail@gmail.com via EMAIL [level => 1]
that last 2 is the result of today action which is running `/scripts/upcp` twice.
0
cPanelLauren

April 26, 2019 14:27
Hi @rezashamdani Thanks for providing that, nothing that looks especially informative here, unfortunately. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
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rezashamdani

April 29, 2019 02:31
ok lauren, thanks
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rezashamdani

May 01, 2019 01:55
hi lauren, here is my ticket id #12149587, newton is already on my case. thanks.
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cPanelLauren

May 01, 2019 14:18
Hello @rezashamdani I checked in on this ticket and it looks like our analyst was able to get update started successfully as well as help you get from v11.44 to to v11.76 of cPanel. You will need to migrate from EA3 -> EA4 before you'll be able to go any farther and we've offered to assist with that process as well. Thanks!
0

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