All html files are missing from public_html

C-edge

• May 07, 2019 11:58

Our web hosting company restored the website using a backup point and creating a new SQL database. After that, I noticed that there were no html files in the public_html. The rest of the wordpress folders are still in public_html. Do I have to migrate the entire wordpress site to C Panel and create a new database too? Or is there another way?

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  Infopro

  • May 07, 2019 17:49

  Our web hosting company restored the website using a backup

  
  You should be contacting your Hosting Provider about this. If that backup is not complete, they might have another backup to restore your account properly.

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  C-edge

  • May 07, 2019 18:05

  I did. The web hosting company's technical staff told me to upload the wordpress design files to C Panel. In this case, what would be a viable solution?

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  cPanelLauren

  • May 08, 2019 16:46

  I'd suggest that you have them restore the backup again or have it placed somewhere you can restore it, if there were html files in public html prior.

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